(IND) SENIOR, SYSTEMS AND INFRASTRUCTURE ENGINEER

Position Summary...

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

What you'll do...

About Team:
Our team collaborates with Walmart International, which has over 5,900 retail units operating outside of the United States under 55 banners in 26 countries including Africa, Argentina, Canada, Central America, Chile, China, India, Japan, and Mexico, to name a few.

What you'll do:

To do so, you will need strong skills in the following areas:

• Xmatters workflow  integration with scalability, resiliency and performance
• Assist Walmart Store/Distribution Center associate’s in their day-to-day issues related to store functions.
• Support through Call functioning for internal escalations.
• Follow the SOP for troubleshooting and get resolutions for issues reported by Store operations team.
• Must be able to do multitasking whenever needed.
• Flexible in Shift & Support hours
• Expert level understanding of incident management processes and procedures.
• Calm under pressure when participating in major incident response.
• Deep technical understanding of core infrastructure, cloud services, platforms and micro-services.
• Ability to understand and capture key data from logs at an expert level.
• Ability to understand traffics flows and key dependencies between services.
• Ability to effectively triage – be able to detect and determine symptom vs cause.
• Detect and quantify impact.
• Expert level troubleshooting skills using a diverse set of tools and methods
• Analyze trends to pro-actively prevent incidents.
• Focus on immediate restoration vs root cause.
• Research and recommend alternative actions for incident resolution – Develop procedures and documentation to support this.
• Create and maintain procedural documentation.
• Identify and drive continuous improvement efforts to reduce waste (eliminate, automate or streamline).
• Absorb knowledge and understand complex distributed systems - ability to share and impart this knowledge into your peer group and beyond.
• Build tools to improve visibility, pro-actively detect issues and restore system availability.
• Develop automation and self-healing with DevOps, Engineering and SRE partners.
• Strong focus on collecting and inferring metrics.
• Clear communication skills.
• Ability to contribute to multiple incidents at any given time.
• Analyze systems and make recommendations to prevent possible problems. Takes lead on issue resolution activities using knowledge of complex and company-wide systems.
• Scripting and software development to automate and help enhance existing solutions.
• Experience owning, developing and evangelizing a product.
• Ability to gather requirements and build solutions into a product.
• Evangelize operational excellence

Qualifications:

Candidate should have overall work experience of 7 to 10 years in IT operations domain with the following technical expertise.

• 7+ years experience in enterprise application development and API integrations with Java,  React/Java Script.
• Experience building and scaling distributed, highly available systems
• Experience developing applications for a cloud environment such as Google Cloud Platform or Microsoft Azure
• Experience with frameworks/tools such as GIT, xMatters workflow integration, Service Now Integration etc
• Comfortable building metrics, monitoring, and alerting for micro-services
• 4+ years in an infrastructure, systems, engineering or development environment delivering operational excellence to highly complex distributed systems.
• Bachelor's Degree in Computer Science or a related field, or relevant work experience.
• Strong and demonstrable incident management skills with relevant experience in an enterprise organization.
• 8+ Years of relevant experience on Major Incident Management with ITIL4 Certification
• Experience and exposure working is a 24/7 operations support environment.
• Methodical and systematic problem-solving approach, combined with a solid awareness of ownership, initiative and drive.
• Experience investigating, analyzing and troubleshooting large scale enterprise systems.
• Networking knowledge and understanding of network concepts, such as different protocols (TCP/IP, UDP, ICMP, etc.), MAC addresses, IP packets, DNS, OSI layers, and load balancing).
• Programming experience in one or more of the following languages: Go, Java, Python, Ruby, Shell.
• Experience administering Unix/Linux in a production environment.
• Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way.
• Experience working with and developing enterprise monitoring/tooling solutions like Grafana, Kibana, Splunk, Graphite, Nagios, New Relic and DynaTrace.
• Working knowledge of one or more cloud technologies such as AZURE, GCP and OpenStack.
• Working knowledge of CI/CD pipelines.

About Team:
Our team collaborates with Walmart International, which has over 5,900 retail units operating outside of the United States under 55 banners in 26 countries including Africa, Argentina, Canada, Central America, Chile, China, India, Japan, and Mexico, to name a few.

What you'll do:

As a Senior Site Reliability Operations Engineer within the Global Technology Platforms (GTP) CCC team you will work with other CCC, TDO, SRE, DevOps and Engineering practitioners to pro-actively maintain mission-critical infrastructure, cloud platforms, micro-services, tools, and processes that will ensure highest levels of availability and reliability across our Global Technology platforms.

You're right for the job if you are comfortable leading our major incident response as part of a technical team of engineer’s laser focused on restoring service across complex distributed systems.  You'll excel if you have enthusiasm for digging deep, and a flare for sharp technical communication, prioritization and organization. You will work directly with our SRE, Engineering and DevOps teams to support our next generation “always up” cloud-based e-commerce platforms.

The CCC Senior Site Reliability Operations Engineer is responsible for pro-actively monitoring, detecting and resolving site issues before they become customer and availability impacting.  Technically you will understand the full end to end stack and use this knowledge to detect errors/failures and take corrective action to mitigate.  During a major incident, you will draw on your technical skills and knowledge to triage and troubleshoot, differentiating between symptom and cause, to help restore impacting issues.  Your ability to continuously challenge yourself and develop a strong network within your peer group will see you exceed in this role.  Our goal is to protect the customer experience and deliver outstanding levels of availability. 

To do so, you will need strong skills in the following areas:

• Xmatters workflow  integration with scalability, resiliency and performance
• Expert level understanding of incident management processes and procedures.
• Calm under pressure when participating in major incident response.
• Deep technical understanding of core infrastructure, cloud services, platforms and micro-services.
• Ability to understand and capture key data from logs at an expert level.
• Ability to understand traffics flows and key dependencies between services.
• Ability to effectively triage – be able to detect and determine symptom vs cause.
• Detect and quantify impact.
• Expert level troubleshooting skills using a diverse set of tools and methods
• Analyze trends to pro-actively prevent incidents.
• Focus on immediate restoration vs root cause.
• Research and recommend alternative actions for incident resolution – Develop procedures and documentation to support this.
• Create and maintain procedural documentation.
• Identify and drive continuous improvement efforts to reduce waste (eliminate, automate or streamline).
• Absorb knowledge and understand complex distributed systems - ability to share and impart this knowledge into your peer group and beyond.
• Build tools to improve visibility, pro-actively detect issues and restore system availability.
• Develop automation and self-healing with DevOps, Engineering and SRE partners.
• Strong focus on collecting and inferring metrics.
• Clear communication skills.
• Ability to contribute to multiple incidents at any given time.
• Analyze systems and make recommendations to prevent possible problems. Takes lead on issue resolution activities using knowledge of complex and company-wide systems.
• Scripting and software development to automate and help enhance existing solutions.
• Experience owning, developing and evangelizing a product.
• Ability to gather requirements and build solutions into a product.
• Evangelize operational excellence

What you will Bring:

• 7+ years experience in enterprise application development and API integrations with Java,  React/Java Script.
• Experience building and scaling distributed, highly available systems
• Experience developing applications for a cloud environment such as Google Cloud Platform or Microsoft Azure
• Experience with frameworks/tools such as GIT, xMatters workflow integration, Service Now Integration etc
• Comfortable building metrics, monitoring, and alerting for micro-services
• 4+ years in an infrastructure, systems, engineering or development environment delivering operational excellence to highly complex distributed systems.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits:
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Option 1: Bachelor's degree in computer science, computer engineering, information systems, information technology, or related area and 3 years’experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization-related technologies.
Option 2: 5 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization relatedtechnologies.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, information systems, information technology, or related area. and 1 Year of relevant experience in configuration management, developing automation for Provisioning and Orchestration, experience developing and managing service-level objectives (SLOs)/service level indicators (SLIs) for Infrastructure Service availability and performance.

Primary Location...

RMZ Millenia Business Park, No 143, Campus 1B (1st -6th floor), Dr. MGR Road, (North Veeranam Salai) Perungudi , India