Sr. SW Engineer (Clarity PPM Developers)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Corporate Systems team provides development and support for Client, Corporate Operations and Administration Systems. Visa global business functions supported by CIT include Branding, Marketing, Sales, Service, Call Center, Finance, Revenue, Human Resources, Customer Relationship Management and Corporate Risk. This includes managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and custom developed solutions. 

We need you to leverage your hands-on systems & analysis experience to design, build and deliver Technology solutions with successful outcomes. You will be empowered to innovate the future of our Project and Portfolio technology strategy and deliver with excellence. You will build deep partnerships with our business partners and champion proactive new ways technology can help our business partners. You will plug into the team where you work closely with passionate, hardworking leaders wanting to leverage technology to better manage their business.

Essential Functions

• Adhere to defined support policies, procedures, and service levels with an understanding of SOX related IT controls
• Provide support to strategic initiatives as assigned including, but not limited to system configuration, testing of applications and process enhancements, upgrades and new solutions, ensuring sound knowledge transfer to assume post-implementation support role.
• Expected to critically evaluate customer service requests and incidents to prioritize own workload, determine potential global and or cross-modular impacts, determine temporary procedural work-around where feasible, and communicate to the broader group of impacted parties.
• Conduct one-on-one user training or formalized, pre-developed larger group training sessions as assigned.
• Mentoring the junior team members.
• Proactively identify, evaluate, and communicate ideas for process improvements and training needs both for applications usage by customers as well as for internal processes and skills enhancement.
• Interface with external software vendors for product issue troubleshooting and resolution, initiating Service Requests as necessary with other 3rd Party Vendors.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 3+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
• Experience implementing Clarity PPM 15.x and above using New UX required.
• Experience with BI technologies like PowerBI, Jaspersoft preferred. Expert level SQL skills for data manipulation and validation (SQL Server, PostgreSQL, Oracle) required.
• Working knowledge of web services, APIs, XML, SOAP required
• Ability to work independently and deliver on technical or functional modules.
• Experience with professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations
• Prior experience building requirements, functional design documents, file specifications, data flow diagrams
• Process-oriented with strong analytical and problem solving skills, applies both innovation and logic to tackle complex problems
• Experience with performance, scalability, and reliability testing methodologies
• Experience in reviewing technical solution design and evaluation to ensure it meets business requirements and long term product goals
• Excellent verbal, written, and presentation skills with both technical and non-technical audiences
• Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions
• Must have a strong analytical acumen, problem solving skills, strategic thinking, attention to detail and interpersonal skills
• High degree of business acumen and technical competency, ability to balance and bridge technology and business needs

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience in working with agile workflow management tools like JIRA preferred
• Experience with testing automation tools a plus
• Experience in XML, Rest, web services, API a plus
• Proven ability in delivery of global projects
• Understanding of security best practices

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.