Sr. Director of DevOps Engineering

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Acceptance Solutions Product Development team are the engineers responsible for a portfolio of products that drive diversification of Visa revenue, differentiate our network, and deliver value-added solutions across other rails. This is part of a strategy to increase total merchant value by developing solutions that address complex and emerging needs of both merchants and acquirers. Our mission is to drive the future of payment acceptance, helping our clients navigate digital commerce complexities and address an increasing need for flexibility and agility.

The goal of the Visa Acceptance Platform is to be the world’s most open payment platform by delivering market leading, globally relevant, omnichannel acceptance componentry through open, composable, modular APIs delivered with Visa-grade resilience, security, maintenance, and scale.

We are seeking a Senior Director of DevOps Engineering with a demonstrated ability to lead by influence and a track record of successfully delivering modern, large-scale, complex services and products.  Your mission is to provide hands-on leadership to multiple development teams building a world-class team of DevOps engineers to enable Acceptance Solutions Product Development teams. The focus is on defining, executing, and delivering tooling and processes at scale quickly using DevOps methodologies.

This includes promoting a diverse culture of cross-functional collaboration, engineering excellence, and continuous improvement.  As an idea leader, you will bring industry best practices in DevOps to benefit the team and the wider organization. The ability to balance demanding business capabilities with building for operational excellence while meeting regulatory, security, and privacy requirements is crucial.

You should have the ability to quickly grasp and evaluate new ideas and technologies from internal and external sources. This includes staying updated with the latest trends and advancements in DevOps. Lead multiple teams, matching them with appropriate technology and business problems, while building a culture of both innovation and drive for excellence in the DevOps landscape.

We need of a strong technology leader, who is an expert in agile delivery, building purpose driven teams, and has a background in complex integration projects. Prior experience in payments, or a background in building high volume transaction and data processing systems is preferred.

The successful candidate will be comfortable navigating the challenging dynamic payments space and leading global teams responsible for platform transformation efforts. This candidate will also play a pivotal role in growing our Acceptance Solutions footprint, seeking new paths to revenue by building modular, open solutions that will scale with our business.

Essential Functions

• Responsible for the overall development life cycle with significant bottom-line impact.
• Drives the tooling and architecture for key cross team / cross product development projects
• Establishes software development patterns and best practices via examples and shipping code
• Ensures that all relevant project teams follow a common set of principles and patterns and utilize a standard set of technology frameworks and libraries
• Provides leadership across the development community to ensure solutions are built in alignment with platform principles and standards
• Mentors and builds world-class high-performing engineering teams
• Applies architecture best practices that helps increase execution velocity
• Develops testing and deployment capabilities that are inherently secure, robust, scalable, modular, API-centric and global.
• Defines deployment topology by working with peers across the technology organization
• Optimizes testing and release lifecycle of Visa’s Platforms & Solutions
• Demonstrates thought leadership through presentations and teaching across Visa
• Build a culture of engineering excellence (quality, security, performance, scalability, availability, resilience etc.) across your own teams and the entire organization.
• Influence adoption of best engineering practices, automations of software development, testing and deployment processes.
• Manage the prioritization and delivery of enhancements and ongoing maintenance activities for multiple services.
• Hire, retain and grow high-performing and diverse global engineering teams.
• Invest in the career development of your employees with a strong focus on mentorship and training.
• Lead with a strong client focus mindset across organizations.
• Recruit and manage an engineering team dedicated to the implementation of technology strategy in Acceptance Solutions.
• Make a positive impact on Visa's Acceptance Solutions Platforms, foster innovation and explore new technologies such as Gen AI.
• Progress our modernization roadmap, enabling us to expand our market reach and client base by adopting best-in-class technology solutions for our core platform.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
•12+ years of relevant work experience and a Bachelors degree, OR 15+ years of relevant work experience

Preferred Qualifications
• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Proven experience managing software development teams delivering highly available enterprise level, distributed applications utilizing technologies such as Java, C#, Golang, Spark, etc.
• Outstanding verbal, written, presentation, facilitation, and interaction skills, along with effective communication (both written and verbal) skills and the ability to present complex ideas in a clear, concise way.
• Proven track record of coordinating multiple product and technical teams by removing roadblocks and solving complex problems collaboratively.
• Strong at technical goal setting for a project with actionable success metrics.
• Experience with measuring a service from user experience perspective, setting, and tracking to SLAs and KPIs.
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support organizational plans.
• Ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
• Experience with Agile methodologies and software development lifecycle principles.
• Ability to manage multiple competing top priorities in a fast-paced environment.
• Expertise with the Java 8 platform or higher, Spring, Spring boot, caching, streaming pipelines.
• Experience building microservices with HTTP, REST, JSON and XML.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Payment industry experience is a strong plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 173,400.00 to 271,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.