Senior Site Reliability Engineer - Cloud Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As a part of the Product Reliability Engineering (PRE) Organization of VISA , you will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. In this role, your time will be split between operations/on-call duties and developing systems and software that help increase site reliability and performance. Site reliability engineering (SRE) fuses the software engineering and operations disciplines.

You will have the opportunity to participate in design reviews and identify design gaps, detect problems, perform root cause analysis, identify, and implement permanent solutions. You will also have the opportunity to bring your creative curiosity and technology experience to work every day and help build dashboards, audits, alerts, and solutions.

Essential Functions

The Product Reliability Engineering (PRE) group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business. 

• Support critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. 

• Ability to write and maintain scripts to monitor system activity including application smoke test activities during production implementations. 

• Develop and maintain automation tools to handle all engineering and application support tasks. 

• Engage in production issue troubleshooting bridge calls, provide immediate service restoration, follow up on root cause analysis, and ensure permanent fix is implemented to avoid similar problems in the future. 

• Coordinate and execute application releases and production deployments.

Must be flexible to working in shifts and during weekends and extended hours when needed.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience.

Preferred Qualifications:
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
Hands on in Hadoop Ecosystem (Kafka, Spark, Scala, Hive) is a plus.
Knowledge/Experience in Core Java, GoLang, Rust,Python.
Experience on understanding Networking protocols and OSI stack.
Hands on experience on Redis, MySQL, or equivalent database. Ability to understand and write complex Database queries.
Ability to analyze thread dumps, heap dumps, garbage collection and other related JVM components.
Ability to solve complex production problems and debug code.
Working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such.
Experience in Shell Scripting is must.
We count on your curiosity and creativity, to understand customer requirements and our processes and come up with creative solutions and improvements.
You have the passion to work with people and help mentor your juniors to reach new heights.
Strong Team player and ability to collaborate as part of virtual team across the globe.
Ability to prioritize and perform multiple tasks simultaneously and deliver on time with quality.
Strong self-motivation, sense of ownership and ability to retain focus under stress during crisis situation.
Knowledge of Payment Industry is a plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,300.00 to 144,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.