Senior Director, VAS Sales and Commercial Operations Lead

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Value Added Services (VAS) is one of three growth strategies for Visa globally, aimed at diversifying Visa’s revenue with products and solutions that differentiate its network and deliver valuable solutions across other networks.

The Head of VAS Sales and Commercial Operations for Asia Pacific will be responsible for leading the implementation of effective sales and commercial strategies to drive revenue growth and expansion of our business model across the region. The role will lead critical transformation initiatives to drive our Sales and Commercial Operations processes to improve overall Sales Productivity and Effectiveness across the newly formed VAS business unit.

Reporting to the Global Head of VAS Sales and Commercial Operations, partnering closely with Regional Sales Leadership and GTM & Commercialization

This is a senior leadership position, overseeing a team of Sales Operations professionals to ensure accurate and timely pipeline and forecast management, expense and productivity targets, sales incentives, multi-year planning and other activities. The candidate should possess strong commercial acumen, coupled with extensive team management skills and Sales Operations knowledge.

Responsibilities:

• Lead the VAS Sales and commercial operations team within Asia Pacific. Establish strong foundational structures that will enable commercial operations delivery for the VAS Organization. Partnering closely with VAS Leadership, GTM and Commercialization, and Sales teams to support the fast paced transformation and growth in the region

• Business Planning: Partner with Finance, Sales and VAS leadership to drive accurate Revenue Forecasting, Sales Targets and Quota setting throughout the annual and multi-year operating cycle. Own ongoing analysis and tracking of sales, revenue and quota performance for VAS Products.

• Sales Incentive Planning: Work collaboratively with Sales Leaders and the Global Sales Compensation team in executing and maintaining regional sales compensation plans based on corporate policies, business goals, and internal systems. Lead the Quota setting and management across VAS Sales. Work with internal functional groups (HR, Legal) to ensure compensation strategies support both corporate needs and regional requirements.

• Business Analysis & Insights: Provide Timely and accurate insights to key regional and global stakeholders relating to Sales performance for VAS. Be the voice of the region back to global center of excellence to define and build upon regional Analytics and Sales insights requirements. Support critical global programs in market on revenue realization and deal performance management

• Pipeline Management: Support VAS Leadership ongoing management of Sales Pipelines, including Sales Outlooks, Data hygiene and revenue forecasting

• Sales Operations: Own the regional deployment, implementation and optimization of sales processes and tools for VAS Solutions including contract management, CPQ, taxation, risk and audit activities. Coordinate with Sales, Go To Market and Commercialization teams to ensure the right tools, resources and process are in place to help achieve sales targets

• Revenue Operations & Billing: Coordinate with Revenue and Incentive operations to ensure accurate and timely billing. Own critical initiatives in market to reduce billing delinquencies and manual billing when required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Minimum of 15 years' experience in Commercial Operations management, Financial management and strategic Sales operations planning in a B2B high-growth sales environment.
• Strong analytical skills with experience in Tableau, Power BI and Microsoft Dynamics CRM. • Self-starter with excellent organization, prioritization, and resolution management skills.
• Experience in working with and influencing key senior stakeholders up to SVP level and partners across functions and multiple markets.
• Ability to consistently deliver exemplary results with professionalism, integrity and expertise.
• Ability to maintain composure under pressure and adapt to a rapidly changing environment.
• Foster an environment of continuous improvement, open communication and mutual respect.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.