Director, Head of Professional Services, AP

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Overview

The Head of Professional Services, Acceptance Solutions for AP is responsible for positioning Professional Services as a value proposition driver to enable Visa clients to innovate and transform their businesses by leveraging a host of solutions, services, and offerings available for use within the Acceptance Solutions ecosystem. This critical leadership role is vital in assisting Visa clients to meet their business objectives through a range of services (e.g., consulting, migration, management, integration, custom development, etc.) to simplify how clients integrate with our Acceptance Platform and accelerate the consumption of our services.

The leader will build strong relationships with our partners in Sales, Solutioning, Product Management, Technology and Client Services to develop the right Go-To-Market (GTM) strategies for clients, co-create the right set of solutions that enable our clients to differentiate themselves, and ensure deals are structured for both our clients’ and Visa’s successes within the Asia Pacific regions. The leader should have prior experience and proven success developing business with critical financial institutions, processors, ISVs, PSPs, PayFacs, and merchants, growing the revenue within a region, and leveraging a dynamic operating model to advocate for the adoption of the host of solutions provided by the Professional Services team.

This role provides an exciting opportunity to lead a regional team to collaborate with clients and position Professional Services as Acceptance Solutions’ critical lever for success, innovation, and transformational growth, and in turn grow and diversify the business’ revenue.

Role & Responsibilities

§ Transformational Leader to develop and execute effective GTM strategies and branding to promote the utilization of Professional Services to accelerate the change for payments acceptance in AP.

§ Manage Professional Services P&L for AP, including revenue projections, sales pipeline, and expense management.

§ Develop and grow a high-performing team, with unique payment industry knowledge, to support the success of Visa’s strategic clients.

§ Enhance Professional Services engagement model and pricing structure to drive global scale.

§ Collaborate and maintain strong cross-functional alignment with the Product Management, Technology, Architecture, Sales/Account Management, Client Services, and Finance teams to create/drive value for existing/new clients by accelerating and extending Visa Acceptance Solutions.

§ Work with Sales to curate and manage the demand pipeline to ensure that clients are successfully navigating the payment acceptance ecosystem to effectively derive business value. This includes accountability for the development and management of client project pipeline including the client proposals, estimates, statements of work and change requests.

§ Scale the book of business and revenue for Professional Services within AP regions.

§ Prepare and present sales and pricing proposals, and as required, negotiate contractual agreements to expand Professional Services offering.

§ Drive critical strategic discussions, and actions with a range of stakeholders across the organization, including executive management.

§ Function as a critical voice of client needs to inform Visa core product roadmap and investments.

§ Define playbook and deliver industry-leading platform extensions and product enhancements for Visa clients.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
-12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
-Extensive global knowledge of the payment, risk management and payment security industry, including card, alternative and local payment processing
-Significant experience managing commercial deals through the entire lifecycle exceptional deal management, deal structuring, negotiation, and leadership skills ability to structure key terms and conditions to accommodate specific risks and constraints demonstrated ability managing referral pipelines with partners
-Demonstrated ability to work with large, cross-functional (e.g., product, sales, strategy, marketing) and cross-regional teams
-Demonstrated ability to work closely with a partner’s C-level executives to present Visa’s strategic vision and negotiate effectively on behalf of the company
-Ability to work independently within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to stakeholders and to juggle multiple initiatives at once
-Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor addressing a wide variety of functional business problems
-Ability to quickly assess an opportunity's potential, leveraging fact-based analyses and industry experience
-Exceptional written and oral communication skills, exceptional interpersonal skills, and the proven ability to influence and communicate effectively across regional and functional lines
-Bachelor’s degree, language skills a plus, advanced degree(s) a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.