Senior Software Engineer - Service Now Developer

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking the position of Senior Software Engineer - Service Now Developer. Telecommuting available from anywhere in US. HQ at 800 Nicollet Mall, Minneapolis, MN 55402.

Essential Responsibilities:

The Senior Software Engineer - Service Now Developer position will be part of the CMDB and Discovery Team and develop automation for Discovery/CMDB, create/maintain the Service Mapping to ensure its ongoing health through routine health checks as it relates to Service Mapping and all CMDB discovery related functions (troubleshooting, creating & maintaining discovery schedules, pattern remediation). Specific job duties include:

• Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions.

• Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.

• Work with Application SMEs to create and validate Service Maps for key applications. Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered.

• Create of custom discovery patterns as needed.

• Discovery troubleshooting and pattern remediation.

• Provide visibility to the performance and issues related to discovery.

• Participate in Configuration Management meetings and Daily Scrums.

• Perform daily administration of the ServiceNow Service Mapping, Discovery and CMDB, including mapping additional defined business services into the tool as defined.

• Maintain the integrity of the Service Mapping tool across production and non-production environments.

• Assist in validating and troubleshooting patch / release management issues, and upgrades.

• Review the data being populated into the CMDB for accuracy.

• Develop Automation in ServiceNow as needed.

• Perform work using the following tools and technologies: ServiceNow: Core Platform, Discovery/CMDB, Java Script, SQL, HTML, CSS.

Basic Qualifications:

This position requires a Master's degree or equivalent in Computer Science, Computer Engineering, MIS or Engineering Management and 2 years of ServiceNow software development experience.

Required Skills/Experience:

Must also have 24 months of experience with each of the following: 1) Performing daily administration of the ServiceNow Service Mapping, Discovery and CMDB, including mapping additional defined business services into the tool as defined. 2) Working with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information. 3) Reviewing the data being populated into the CMDB for accuracy and developing Automation in ServiceNow as needed. 4) Performing work using the following tools and technologies: ServiceNow: Core Platform, Discovery/CMDB, Java Script, SQL, HTML, CSS. Will accept experience gained before, during or after Master's program. Employer will accept experience gained concurrently.

Base pay range may vary if an offer is made for work in a different location. Pay Range: $81,016 - $171,000.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

U.S. Bank accepts applications for this position on an ongoing basis.