About Upstart
Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team
Upstart’s Site Reliability Engineering (SRE) team owns the reliability, resiliency, and observability of Upstart’s production systems. The SRE team builds tooling and automation to monitor the health of our infrastructure and create a fast, reliable, and productive environment for other engineers and a world-class experience for our customers. SRE defines Upstart’s strategy for technology operations risk mitigation, which includes disaster planning and on-call procedures. We use data-driven approaches to drive our decisions, and provide reports and insights to the business to improve visibility into the system and customer experience.
Beyond these responsibilities, as a Principal Site Reliability Engineer, you will help drive the vision of the SRE team. You will influence our strategy, and up-level other engineers within SRE and all of Upstart to make SRE as effective as possible. SRE at Upstart is ever-changing, and you will be a primary contributor in shaping our future path.
How you’ll make an impact
- Embody, share, and ingrain SRE principles at Upstart
- Develop and reinforce state-of-the-art SRE practices throughout the company
- Uphold a culture of visibility, ownership, and responsibility around service reliability
- Develop standards for monitoring microservices, web apps, mobile apps, databases, Kubernetes clusters, and machine learning platforms in a fast-paced environment
- Improve incident response practices, both within SRE and throughout the company
- Automate away toil that make sense to be automated
Minimum Qualifications
- Minimum of 5 years as an SRE or DevOps Engineer
- Minimum of 15 years in software or high tech industries
- Software engineering background, including CI/CD, TDD, or other agile development techniques
- Experience with on-call and incident management environments
- Experience with monitoring and reporting frameworks (e.g., Datadog, Grafana, Sumologic)
- Experience supporting SaaS software in a microservice-oriented Kubernetes environment
- Ability to work with multiple teams and coordinate work across them for enterprise-wide deliverables
- Experience mentoring others
Preferred Qualifications
- Programming experience in Python, Go or Terraform
- System administration experience
- Track record as a thought leader of SRE
Position location This role is available in the following locations: Remote (within the US), San Mateo, Columbus or Austin
Time zone requirements The team operates across all U.S. time zones
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high-quality time in-person collaborating via regular on-site meetings in San Mateo, CA, Columbus, OH, or Austin, TX. In-person cadence varies depending on the team and role; most teams meet once per quarter for 2-4 consecutive days at a time.
What you'll love:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
#LI-REMOTE
#LI-MidSenior
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
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