Lead HR Business Partner, Tech

The Team

You will be joining an organization with engaged founders and leaders, strong values (practiced daily!) and operational rigor and discipline. Come help us build the culture and the processes that will enable continued success for our employees and borrowers.

As the Lead HR Business Partner for our Tech teams (engineering, machine learning, product, design) you will be responsible for and lead the day-to-day HR support to a critical talent population working to help Upstart scale. From front line manager coaching, to Leadership team effectiveness, to performance cycles and cultural initiatives, you will partner closely with key members of the Upstart Tech leadership team to help them uplevel the function and the employee experience at Upstart. You will also be a key member of our growing People org, participating in or leading company-wide HR programs that could include initiatives in performance and talent management, employee engagement, system implementation, diversity and inclusion, development and more.

Position Location - This role is available in the following locations: Remote, USA

Time Zone Requirements - The leadership team you will support primarily operates on the West Coast time zone, however you will have many stakeholders working on EST and CST. Your hours can be flexible based on your location, schedule and preference.

Travel Requirements - This team has regular onsite collaboration sessions. These occur a maximum of 3 days per quarter primarily in the San Mateo office. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

Coach and advisor: Advise and consult with Tech Leaders as they drive scale for Upstart. From org design, to talent development, to rewards and recognition, and high performance culture, act as a trusted thought partner and coach.

Manager support: Build relationships with managers in our Tech org to ensure their confidence and trust in the HR team; offer ideas and resources to help them thrive in their roles and careers at Upstart.

Employee relations: Engage with employees to understand their needs, help resolve their conflicts, and unblock their challenges enabling them to do their best work at Upstart.

Performance management: Partner with Tech Leaders to identify high performers and help them grow with Upstart; and to work through low performance management to maintain our high performance bar.

Project and program support: Implement and support core HR programs, processes and initiatives such as performance management, diversity and inclusion, compensation, employee development, and succession planning.

Solve problems: Be an adaptable problem solver, liaising between the People team and the business to achieve the best outcomes for the organization. Leverage your experience and judgment to provide thoughtful and appropriate counsel based on the balance between long term and short term business needs.

What we’re looking for: 

• Minimum qualifications:
  • BA/BS degree required, additional HR certifications and degrees are a plus
  • 8+ years of human resources experience
  • 5+ years as an HR Business Partner supporting VP+ clients
  • 1+ years of people management experience 
• Preferred qualifications:
  • Experience working in the tech industry
  • Comfort in dealing with employee conflict, sensitive issues, and confidential information
  • Fantastic performance management and employee relations skills and experience
  • Exceptional communication skills and strong analytical aptitude - get ready to work with data and spreadsheets!
  • Ability to influence others when necessary and offer alternative, constructive suggestions in order to lead change
  • Strong project management skills and the ability to succeed in a fast paced environment
  • Experience building relationships with employees, managers, and other peers
  • A track record of strong work ethic, integrity, sound judgment, first-principled thinking and personal accountability

What you'll love: 

• Competitive Compensation (base + bonus & equity)

• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 

• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings

• Employee Stock Purchase Plan (ESPP)

• Life and disability insurance

• Generous holiday, vacation, sick and safety leave  

• Supportive parental, family care, and military leave programs

• Annual wellness, technology & ergonomic reimbursement programs

• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering

• Catered lunches + snacks & drinks when working in offices

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