Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
Partnering with the operational leaders to create and design/develop performance measurement KPIs and build out the associated scorecards will be key to gaining momentum within this role. You will work in areas like call center analytics and customer experience analytics. To be successful in this role you must be detail-oriented, creative, innovative, consultative, willing to learn and grow and enjoy a fast-paced, challenging environment.
What You’ll Do:
- Learn business operations, objectives, and industry trends, and apply this knowledge to data analysis and scorecards
- Partnering with operations leaders, develop and support the roll-out of business KPIs and associated Tableau scorecards that ensure operational success
- Create professional visualizations and presentations to communicate findings and complex information to stakeholders in a concise and effective manner
- Prioritize tasks, meet deadlines and drive successful completion of analytics work while maintaining a high level of accuracy
- Pay attention to small details, identify errors, and maintain high levels of accuracy when working with data
- Stay up-to-date with industry trends and emerging technologies, and seek out opportunities to develop new skills
What We Look For:
- Bachelor’s degree in data analytics, mathematics, statistics, computer science or related field or equivalent experience
- Minimum 1+ years proven experience in data analysis and visualization
- Working knowledge of SQL and data query/mining techniques
- Working knowledge of Python
- Working knowledge of data modeling, database management and data warehousing
- Proficiency with Tableau or related data visualization tools (PowerBI, Qlik, etc.)
- Strong problem-solving and analytical skills
- Strong communication, active listening and presentation skills
- Ability to work independently and as part of a team
- Proficient in MS Excel & Powerpoint and/or Google Sheets & Slides
Nice to Have:
- Experience in financial services
- Experience with Contact Center Analytics
What We Offer You:
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
#BI-Hybrid #LI-Hybrid
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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