Description
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Uniphore a global Conversational AI technology company, is seeking an experienced Software developer to join its high-performance Sales Engineering team for supporting its Customer and strategic partners in North America and JAPAC region. Primary role of this job is to influence and inspire our Customers through development of Conversational AI application based on Uniphore Conversational Service Automation Platform.
Key Responsibilities:
- To be the primary owner for supporting Customer/Partners in the region for providing Sales Engineering support and drive both strategic and tactical plans.
- Prepare and deliver technical presentations and demonstrations explaining our solutions and services to Client Prospects and Partners.
- Have complete knowledge about the contact centre industry, business goals and challenges, related technology infrastructure and peripheral solutions.
- Develop use cases or examples that demonstrate value of Uniphore offering for one or more specific industry verticals, fields, or business domains.
- Collaborate with Sales and Sales Engineering team to be responsive to client needs and drive long-term client satisfaction.
- Collaborate with Product Engineering and Global Service Delivery on Product feedback, solution validation and delivery launches.
- Maintain on-going learning and relevant technical knowledge by attending education/industry workshops, reviewing industry publications, and interacting with ecosystem partners.
- Evolve content by providing region specific feedback and ensuring that content on all platforms is consistent.
- Interact with Customer during execution of Test Drives including:
- Be the main client point of contact and facilitate client touchpoint meetings
- Lead the executive client briefing presentation on Test Drives findings and results
- Engage with client technical and business stakeholders to align on Test Drive requirements and success criteria’s
- In-Depth knowledge of contact centre and speech technology solutions including contact centre ACD platforms, cloud computing and customer engagement solutions including IVR, omni-channel engagement, and speech analytics powered by AI/ML.
- Demonstrate the ability to understand and be conversant about our company and articulate the distinct aspects and value of our products and solutions.
- Adept at using consultative skills to apply technology solutions to business challenges.
- Excellent listening, negotiation, and presentation skills
- Good understanding of the dynamics and critical success factors of the software product industry and implementation and delivery aspects of SaaS based solutions.
- Understanding and experience with providing engineering support in a business development/sales environment.
- Fluency in English (written and spoken)
- Ability to travel up to 25% may be required.
Industry Experience:
- Must have 8 or more years of related experience in the contact centre domain, preferably with contact centre related operational and/or technical experience.
- Must have project management and/or business consulting experience in the contact centre industry.
- Experience in managing large and strategic accounts.
- Preference would be given to those with Conversational AI or Speech Analytics experience.
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
All applicants - to review our privacy notice, please click here
Information regarding recruiting and phishing scams:
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
Uniphore
Artificial Intelligence
Customer Service
Machine Learning
SaaS
Software
2 applies
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