Description
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
As a Senior Product Manager for Platform Services, you’ll be instrumental in driving the strategic direction, planning, and execution of the Platform services roadmap of Uniphore’s X Platform. Your focus will be to play a key role in defining the usability, intuitiveness, and efficiency of the administrative experience of all applications deployed on X Platform. You will need to work closely with users and UX team members to capture persona journeys and map user stories to define an enriching experience for the administrative users of X Platform. You will work closely with application and data science teams to understand the key dependencies with respect to common platform services to be developed and deployed. You need to define the functional platform requirements, guide engineering and front end teams during the development lifecycle.
Success in this role requires the ability to work across Uniphore Platform and the various product lines of Uniphore to establish and build rapport with various internal stakeholders. Candidate should have experience working with other application product management, engineering, InfoSec, professional services, sales engineering and support teams.
Candidates should be great brand ambassadors of Uniphore in external discussions with partners and customers about Uniphore’s X Platform. Ideal candidates will have professional experience building and managing state of the art SaaS platforms.
You will be able to balance business needs, delivery costs with technical constraints and love bringing new platform capabilities to the market, to the application developers and to our customers.
Responsibilities
- Work with customer, partner and sales engineering team members to understand the functional capabilities expected from the platform and leverage this understanding to evolve Uniphore X Platform capabilities.
- Work closely with Finance to understand the cost consideration and optimization required to have good operating margins for applications deployed on X Platform
- Work closely with Product Management and Engineering leadership to prioritize and schedule integration work into the Uniphore roadmap and release plan.
- Work with Uniphore Delivery & Support to identify issues or key problems in the functionality provided by X Platform services.
- Work collaboratively with the GTM and operational teams on the product roadmap, timings, and key product milestones
- Report to Product Management leadership & operations on progress against ongoing roadmaps for X Platform Services.
- Ensure that new communication integrations and upgrades to existing are supported with robust documentation.
- Respond to queries from the wider business about Platform service capabilities.
Required Skills / Experience
- Bachelors or Master's Degree in Computer Science/IT Engineering or related fields
- 8+ years of experience in delivering SaaS based / web-based products with 6+ years of Product Management experience
- Experience building and working with Application or Platform administrative, configuration and operation systems, including tenant provisioning, user management, and service management.
- Excellent technical skill with respect to functional aspects of cloud software development.
- Experience in working in Agile methodologies and maintaining successful working relationships with engineering
- Proven analytical thinking, big picture & business thinking, leadership, problem solving, project management skills, attention to detail, and exceptional organizational skills
- Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail
- Excellent written & oral communication
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
All applicants - to review our privacy notice, please click here
Information regarding recruiting and phishing scams:
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
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