Production Engineer Intern

This hybrid position requires two days per week in our Dublin office. 

About this role 

Our team has general responsibility for our production environment, but also direct ownership of many of its systems, such as load balancers, orchestration platforms, and service discovery.

Infrastructure and configuration as code are our bread and butter. We aim to give the developer a self-service experience as a way to remove ourselves as blockers and reduce toil.

Empathy is one of our most valued skills and we are always trying to maximize developer happiness and productivity, while developing automation and processes to minimize risk to site reliability.

About you 

Automation is your thing. You don’t want to just maintain systems, but write the software that maintains and operates the systems. You have experience with Linux. You are interested in learning about distributed systems and how they scale. You are always thinking about how to improve things and want to work in an environment where you can make that happen.

We’d like to see an aptitude for learning new skills and that you have empathy for your fellow engineers.

What we have been doing: 

• We migrated our main production services from EC2 to EKS.
• We’ve managed the uptake of various AWS managed services, such as Secrets Manager, Key Spaces and Parameter Store.
• We implemented infrastructure as code using terraform.
• We rolled out our disaster recovery site, and ran successful production game days against it
• We built load-testing infrastructure to help engineers stress test various components against production, and against a staging environment we also built for systems not yet in production
• We drive capacity planning for the whole org, identify risk areas, and get hands on helping teams implement improvements. We consult with all engineering teams in preparing for our seasonal campaign traffic where we see about 1.5x our previous peak

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. 

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Ireland:

• Core Benefits: Comprehensive medical, dental, life and income protection coverage

• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay

• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

• Retirement: 7% employer matching Defined Contribution Master Trust

• Charitable Giving: Corporate charitable match for eligible nonprofits and charities

• Holidays: 25 paid holidays throughout the year plus bank holidays

About our Dublin location

Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy. 

We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. With so many diverse perspectives, languages, and ethnicities coming together here, it’s no surprise that our Dublin office has been thriving. 

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