Global Collaboration Manager/Technical Lead

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Dynamics of the Role
The Global Collaboration is a hands-on Technical Lead that will manage the engineering team focused on the collaborative suite of services that include Email, SharePoint, One Drive, Teams and DLP services Globally. This individual will lead the Engineering Collaboration Services Portfolio working very closely with both the Architecture and operational Teams. The individual will be responsible for all engineering services and delivery across the domain that will include enablement, strategy, and design.
<

The Team’s Focus –

• Expert knowledge and hands-on experience delivering business solutions on Microsoft 365: Exchange Online, Exchange Online Protection, Teams, SharePoint, OneDrive, Purview, Entra (Azure Active Directory), Conditional Access
• Strong organizational skills and ability to take on multiple assignments
• Superior verbal and written communication skills
• Lead global team of engineers responsible for configuration, implementation, and migration of M365 and related collaboration services to meet business objectives and strategies
• Maintain a deep technical understanding of all aspects of Microsoft 365 and supporting technologies
• Lead and grow an M365 Team to help create technical solutions, customizations, and integrations to enhance Digital Associate Experience Initiatives
• Maintain currency in end user market trends and participate in industry workgroups as needed to further the M365 collaboration strategy, maintain roadmap currently, and align to best practices
• Identify and implement preventative maintenance and performance optimization solutions to meet operational and information security objectives
• Lead M365 engineering efforts related to M&A integration objectives
• Excellent PowerShell scripting skills
• Troubleshoot complex application issues, owning the 3rd level support function for issue escalation
• Experience with the Power Platform, specifically: PowerApps portal, Power Automate and Apps, and Power BI Reports implementations
• Experience with the Microsoft Security & Compliance suite of applications, specifically: Purview, Defender, Intune, Entra
• Working knowledge of Data Protection strategies and how to implement them within the Microsoft ecosystem
• Experience writing PowerShell scripts for automation, deployment, and validation
• Experience managing Windows Server (on-Prem and Azure)
• Hands-on experience managing network environment (firewall, DNS, F5, etc.)
• Experience managing Azure Subscriptions, IAAS, PAAS
• Experience managing Windows 365
• Experience managing Microsoft Viva suite
• Experience configuring 3rd party telephony carriers for Teams Dial-Pad
• Hands-on experience with Quest and/or BitTitan Migration tools
• Keen understanding of M365 Enterprise license model
• Experience managing Proofpoint (SAAS Email Hygiene Service)
• Microsoft Co-Pilot
• Strong ability to foster collaborative work in dynamic team environment
• Strong management skills to select, develop, mentor, and motivate team members
• Experience in risk management, issue identification, and resolution/problem-solving

What You'll Bring:

How You Will Contribute • Establishing and cultivating business relationships and a professional network, including with senior executives • Provide end-user support for tickets related to M365 and on-premise services as required • Ability to occasionally work or assign work during nights/weekends during critical incidents per on-call rotation or major project implementations • 10+ years leadership and direct supervisory experience of teams including conducting performance appraisals, mentoring and coaching, oversight and review of work, coordination across teams, and understanding how to motivate. • Strong ability to foster collaborative work in dynamic team environment • Strong management skills to select, develop, mentor, and motivate team members • Experience in risk management, issue identification, and resolution/problem-solving Ability to translate and communicate risk and challenges to client personal, including executives

Impact You'll Make:

What We Offer We aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions. Who We Are A global leader in credit information and information management services, Transunion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Manager I, Desktop Systems