Advisor: Senior Call Center Engineering (Amazon Connect) Chennai

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What We'll Bring:

Job Description: We are seeking a highly skilled and experienced Senior Call Center Advisor Engineer to join our team. The successful candidate will have a strong background in Amazon Connect and will be responsible for designing, implementing, and maintaining our call center solutions.
Key Responsibilities:
• Design, implement, and maintain call center solutions using Amazon Connect
• Provide technical leadership and guidance to the team
• Collaborate with cross-functional teams to ensure seamless integration with other systems
• Monitor and troubleshoot system performance and provide technical support as needed
• Keep up to date with the latest developments in Amazon Connect and related technologies

What You'll Bring:

Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 10 years of experience in a call center engineering role
• Strong experience with Amazon Connect and related technologies
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills
• Ability to work independently and as part of a team

Impact You'll Make:

What We Offer We aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions. Who We Are A global leader in credit information and information management services, Transunion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Advisor, Applications Programming