Field Application Engineer

Join the Trackonomy Team! 

At Trackonomy, our employee value proposition champions your growth through varied responsibilities and a commitment to innovation. Join us to evolve professionally in a company that reshapes both industries and individuals.

Connection & Community: You're essential to Trackonomy's mission, and every team member is regarded as a founder.  Collectively, our goal is to make a lasting impact on the world, making every endeavor at Trackonomy a meaningful journey.

Growth & Development: Dive into diverse roles and learn from our seasoned leaders. Your potential and passion define your trajectory here. We value innovation and offer unparalleled opportunities, making your career journey transformative. At Trackonomy, your growth is multifaceted. Collaborate and learn directly from senior leaders across various departments. Here, your potential—fueled by capability, passion, and results—determines the scope of your role.  At Trackonomy, merit and opportunity outweigh mere experience. It's a level playing field, offering unique opportunities not found elsewhere.

Impact: Trackonomy is dedicated to impactful tech solutions that better our world. From fire prevention to enhanced security, our innovations don't just change industries; they save lives. Join us to be part of meaningful change.

About Trackonomy 

At Trackonomy, we are pioneering a transformative network of interconnected objects. Our goal is to bring inanimate objects to life, giving them the ability to converse, think, and interact in real-time. Envision a world where our devices seamlessly integrate with every physical entity, facilitating a global conversation among them. Our overarching mission is to craft the operating system for the connected world, one object, and sensor at a time.  Our customers are major players in various verticals such as logistics, industrial, utilities, healthcare, and government. They use our solutions for a wide range of applications like predictive maintenance, workflow optimization, asset protection, safety, security, and environmental monitoring. We are a unicorn, funded by top investors like Kleiner Perkins and 8VC.

Our executive leadership team has experience working together for over two decades, having previously held key roles in the C-suites of renowned companies such as Flextronics, Heptagon, GT-Nexus, and Digital Motors Corporation. Together, we have engineered a revolutionary technology that is yielding extraordinary results. 

Are you ready to be a part of the next chapter in Silicon Valley's hyper-growth IoT success story?

As a Field Application Engineer at Trackonomy you will serve in a mission-critical role, by working across functional teams to deliver new-to-world innovations to multibillion dollar enterprise customers.  You'll rely on your extensive technical experience and judgment to build trusted relationships with our customers, helping them overcome technical challenges to achieve their business goals, and be a champion of customers’ needs inside of Trackonomy. A wide degree of creativity and latitude is expected. 

We want you here if you have:

• Walked into an organization, assessed your team and the processes, and helped identify areas for improvement.
• Conceptualized the challenges and problems a customer is facing and applied product knowledge to drive to a solution.
• Been seen as a trusted advisor to your customers. They look to you for what is practical, even if it counters their initial assessment or desires.
• Created reference guides, application notes, and collaborated with engineering to turn early solutions into fully productized offerings.
• A self-starter mentality and coordinated project deliverables and schedules, while using standard tools.
• Negotiated solutions with creativity, while selling the company’s value and mission.
• High desire for collaboration and continuous improvement. 

What you will achieve

• Within 30 days
• You will have met the team and key stakeholders, learned what needs to be done, and started building your body of product knowledge. You will have joined seasoned members of your team on deployments that move theoretical product knowledge into tangible customer experiences in real-world environments. You will have started interfacing with internal Product Management and Engineering teams to continue that knowledge growth.
• Within 60 days
• You have exhibited comprehension of methodology and process (both written and implied) to start to conduct standalone deployment and support activities. You have become more integrated with Engineering and Product Management, which is improving our knowledge transfers. You continue to work with your team, sharing ideas, as well as learning from them. 
• By 90 days
• You have become a subject matter expert in product deployments and are being relied on as the primary point of support for customers. You have ownership of key accounts and are assisting others. Your peers look at you as a strong collaborator, since you’ve helped them improve knowledge bases and processes. You have begun to see some of your ideas being implemented, driving the team to be more efficient.  
• Ongoing Responsibilities 
• You will manage the day-to-day solution delivery and deployment with the customer during all phases of the customer lifecycle. This includes:
• Owning the evaluation and feasibility stage, including business and technical requirements gathering. 
• Running pilot or validation phases, testing the Trackonomy hardware and software systems in the client's environment
• Managing production enterprise rollouts, making sure all deliverables arrive in in good order, on time, and fulfill customers' requirements
• Provide ongoing platform support and evolution 
• You will assist customers' technical requests, which may include both diagnosing, explaining, and resolving issues
• Track and manage key account metrics and reports, and communicate project updates to internal stakeholders

To be successful in this role, you will need:

• A proven track record as a Technical Support Engineer or other relevant field service experience
• At least 3-5 years of experience in engineering or technology support, preferably in IoT devices
• Experience in managing multiple stakeholders and projects, across multiple time zones
• Attention to detail and organization skills across various sources of documentation (JIRA Work Orders, Follow Ups, Daily Logs, field service documentation, drawings, version history, scope documents, etc.)
• Experience with Operating Systems such as Microsoft, Linux, Android, and iOS
• Familiarity with a variety of IoT concepts, practices, and procedures
• Substantial experience programming in SQL, C, C++, and Python strongly preferred.
• Experience and some knowledge in PowerBI and tools like Microsoft Office
• Superb interpersonal and communication skills
• To be able to stand and sit for long periods
• To be able to lift up to 20 to  50 lbs
• To be able to work at a computer for extended periods of time and be able to work extensive hours in the field, when necessary
• To perform repetitive motions with fingers, hands, and arms
• An engineering degree or equivalent in Computer Science, EE, or Computer Engineering (strongly preferred), in-depth field experience may be considered in lieu of a degree
• Must be able to travel sustained 25-50%

Experiences that will increase your chances of success: 

• Technical writing capabilities 
• Knowledge of the airlines or industrials verticals  
• Prior use of Atlassian products, such as JIRA and Confluence, with understanding on how to create and organize JIRA projects and tickets
• Experience managing contractors or 3rd parties
• Estimating and proposing routines and processes for semi-complex projects, including ongoing monitoring and customer support

Trackonomy Systems is proud to ensure equal employment opportunities to all individuals regardless of their race, color, religious creed, national origin, ancestry, physical or mental disability, sex, gender, gender identity, gender expression, sexual orientation, age, medical condition, genetic information, marital or registered domestic partnership status, military or veteran status, or any other characteristic protected by state, federal, or local law. 

We strive to provide a stellar experience throughout the application process and ensure all applicants will be given proper consideration based solely on merit and Trackonomy’s business needs.

Trackonomy Systems is dedicated to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need assistance or accommodation due to a disability while interviewing, please contact hr@trackonomysystems.com.

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