Technical Project Manager GenAI

We are looking for a balanced Customer Success Manager who is both technically as well as commercially inclined. You are to manage high-stake client relationships in ambitious data production projects for Generative AI. As the AI landscape evolves on a daily basis, projects are executed nimbly (projects are led by Solution Engineers). Your role as a Technical CSM is to be in the know of what’s happening to effectively manage client expectations, maintain transparent communication (both internally and externally), escalate and de-escalate issues, and overall maintain a sustainable commercial relationship with the client.

The role requires sound understanding of AI technologies, enthusiasm to own high-stake customer relationships, and great communication skills. You’ll be working with a Product that evolves constantly to redefine the AI industry.

• Serve as the primary point of contact for client throughout project implementation lifecycle, ensuring clear communication, alignment of expectations, and overall satisfaction
• Serve as relationship manager to executives on client’s side
• Act as point of escalation for the delivery team, escalate and de-escalate issues as commercial owner of relationship, pulling in resources such as Product where required
• Ensure on-time project delivery by identifying risks throughout execution
• Facilitate regular meetings and status updates with clients and internal stakeholders to address issues promptly, review progress, and make informed decisions

Role interactions

• Client: AI/ML product managers, data scientists, project managers who are building generative AI products, they are the source of requirements and they give final acceptance of project deliverables
• Client: Executive sponsors of projects
• Solution Engineers: they are the lead of delivery
• Supply managers: they coordinate the resources required to fulfill work e.g. domain experts, copywriters, translators
• Account Executives: they negotiate commercial terms, which drive high-level project requirements and deliverables, they hand over clients to CSM once contracting is done

• 3+ years of relevant experience in client-facing roles for technical products
• Strong technical acumen to understand technical solutions
• Ability and inclination to commercially own relationships with high-profile clients
• Resourcefulness to work with “Product” that is not defined
• Strong verbal & written communication skills

Preferred:

• Experience in Data Science / AI / ML
• Experience in technical Sales / Account Management / relationship management roles
• Experience in technical project management / consulting