Director, Field Engineering

Director, Field Engineering

Location: San Francisco, CA (Hybrid)

About the role: As a Director, Field Engineering at Together AI, you will build and lead a deeply technical post-sales team that work with our customers to build AI applications. This leader will directly impact the path to renewal and expansion for our customers, making them an integral component of the overall revenue team. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.

Responsibilities

• Mentor and lead a team of post-sales engineers that are deeply embedded in Together AI’s largest customers, driving technical outcomes every day
• Manage account health of Together AI’s entire customer base, understanding active issues and overall trends leading to real-time customer health
• Proactively identify risk in accounts based on technical telemetry and overall business metrics
• Own voice of the customer program to deliver high-value feedback to our Product, Engineering, and Research teams
• Take on IC responsibility as a technical advisor to 3-5 key customers, primarily assisting in maintaining reliability and performance of their GPU clusters
• Build educational content and tooling for both internal and external use around Together’s solutions (i.e., playbooks, blogs, demos, etc.)
• Build and maintain strong relationships with technical stakeholders within accounts, ensuring the successful deployment and scaling of their applications

Qualifications

• 10+ years of experience in a technical role with at least 5 years managing customer-facing technical teams
• Strong organizational skills and ability to manage dozens of customer implementations at once 
• Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.
• Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible), container infrastructure (Docker).
• Strong sense of ownership and willingness to learn new skills to ensure both team and customer success.

About Together AI

Together AI is a research-driven artificial intelligence company. We believe open and transparent AI systems will drive innovation and create the best outcomes for society, and together we are on a mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models. We have contributed to leading open-source research, models, and datasets to advance the frontier of AI, and our team has been behind technological advancement such as FlashAttention, Hyena, FlexGen, and RedPajama. We invite you to join a passionate group of researchers in our journey in building the next generation AI infrastructure. 

Compensation

We offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work. The US base salary range for this full-time position is: 230-300K + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

Please see our Privacy Policy at https://www.together.ai/privacy