Senior Data Analyst

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud, and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including Comcast, eBay, HP, 120+ of the Global 2000, 65+ of the Fortune 500, 6 of the 7 top US banks, and 20 of the 25 top SaaS companies.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.

About the position

We’re looking for an inquisitive Data Analyst who enjoys working cross-functionally, has a strong passion for analytics and is eager to drive operational improvements and sound business decisions. The ideal candidate will have a background in a quantitative or technical field, has superb communication skills and proven success in using analytics to understand and influence business decisions.

You will be a key contributor to our centralized Analytics team, working closely across Sales, Product, Customer Success, and Marketing as a data-driven advisor and partner on strategic issues. You will provide insight, find opportunities and impact the strategy and operations of ThousandEyes. In short, you will be a key contributor with proven business analysis experience and eager to accelerate ThousandEyes’ growth.

Responsibilities

• Apply strong analytical skills to drive insightful analysis using internal and external data (e.g. revenue, product, market, industry) to support the team in arriving at business decisions
• Collaborate with cross-functional stakeholders to understand their business needs, formulate and complete end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverables and presentations
• Analyze and define operational metrics that tie back to business performance and frequently report on these to cross-functional stakeholders
• Develop and automate reports, iteratively build and prototype dashboards to provide insights at scale, solving for analytical needs across different teams
• Communicate insights on a regular basis to the appropriate level of management

Required Skills

• Master’s or Bachelor’s degree with quantitative focus (e.g. Business, Economics, Computer Science, Mathematics, Physics, Statistics) or equivalent practical experience
• 2+ years experience with problem solving and providing practical business insights and recommendations using large volume data sets from multiple sources
• Solid experience with SQL, data warehousing, data modeling, dashboarding and reporting
• Strong problem solving ability, high attention to detail and rigor, can-do attitude and desire to learn
• Ability to get things done fast and work without continual guidance
• Strong cross-functional and interpersonal skills with demonstrated ability to communicate technical content to general audiences
• Entrepreneurial in nature - able to keep moving initiatives forward in ambiguous situations

Preferred Skills

• Working experience doing business analysis in SaaS companies or management consulting experience
• Knowledge of industrial grade data architectures and reporting tools (e.g., ChartIO, Tableau)
• Work experience in an interdisciplinary/cross-functional field
• Experience with Python (or equivalent scripting language)

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.