Salesforce Platform/Business System Lead

Why is now a really exciting time to join Synthesia?

 

 

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

 

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We’ve raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

 

Join the rocket ship while it's taking off! 🚀

 

The role...

Reporting to the Head of Revenue Operations, the Business Systems Lead will play a pivotal role in ensuring our revenue operations and systems are controlled, scalable, and efficient as the business grows.

This role will be the in-house subject matter expert on all things Salesforce and business systems, and will be responsible for

Salesforce Implementation:

• Owning all aspects of our Salesforce implementation, including data, automations, processes, user management, layouts, etc.
• Managing the design and architecture of our revenue stack, ensuring it is fit for purpose as we grow.
  
  

Process Optimization:

• Consolidating existing flows and automations into a core group of mission-critical processes.
• Managing all integrations (native and non-native) between platforms.
• Identifying operational bottlenecks and suggesting ways to improve and optimize existing processes and technologies.
  
  

Change Management:

• Managing and executing change requests from across the commercial and product teams.
• Implementing and managing a release management process to ensure that changes are implemented in a controlled manner.
  
  

Custom Requirements and Tools:

• Developing and deploying custom requirements through declarative tools, specifically flows.
• Managing third-party integrations with other parts of our tech stack, including Hubspot, SalesLoft, and Gong.
  
  

Documentation and Training:

Creating documentation and training materials for Salesforce and adjacent processes.

 

Skills and Experience

• Minimum of 3 years of experience in a senior Salesforce Administrator or Business Systems role at a fast-growing SaaS business.
• Experience with Sales Cloud and ideally CPQ.
• Experience with most of our stack, or alternative tools: Hubspot, Salesforce (+ CPQ), Outreach, Gong, Ironclad, ChurnZero, Snowflake, Census.
• SQL proficiency for data retrieval and analysis.

 

About you...

• Highly-logical and analytical thinker who loves solving complex business problems.
• Self-starter who is confident working autonomously and making low-risk decisions.
• Detail-oriented but able to zoom out to see the bigger picture.
• Excellent communication and interpersonal skills, able to collaborate with a diverse, global team.
• Automation-first mindset, obsessed with automating low-level tasks.

 

Benefits

Alongside this, we have a generous benefits package below….

📍 A hybrid setting where you can work from our London office in Soho.

💸 A competitive salary + stock options in our fast-growing Series C start-up.

🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

🏝 25 days of annual leave + public holidays in the country where you are based.

🚲 Cycle to work scheme (London).

🥳 Regular socials and company retreats + and regular tasty lunches!

🏥 Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.

👉 A generous referral scheme.

🧓 Pension contribution/salary sacrifice.

💻 Work from home set up.

🚀 A huge opportunity for career growth as you’ll help shape a market-defining product.

 

 

If you want to be a part of building a legendary company, COME JOIN US! 😊