Lead Product Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Description:

The Lead Product Manager will play a critical role on our Product Manager team working day to day with Product Owners, engineers and UX designers to solve problems for our clients by delivering value products. You will partner with Product team members and key areas across the business to bring ideas from inception to delivery. The ideal candidate is an experienced product manager with financial services experience and can demonstrate their curiosity and passion for helping our clients achieve lifetime financial security. 

We will expect you to: 

• Get to the root of problems facing our clients before jumping to solutions. 
• Lead squad adoption of client obsessed practices, leveraging design thinking frameworks and playbook approaches. ​
• Lead the planning and execution of client research and design workshop practices to build and execute the Product Roadmap and OKR creation. ​
• Synthesize information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing. 
• Author feature briefs and user stories, conduct acceptance testing and create detailed release notes and wiki-based product documentation. 
• Ensure key squad level artefacts are created and maintained. Examples: current/future state client journey maps, personas, empathy maps, story boards etc.​
• Work hand in hand with the Squad & UX designer to create amazing user experiences.
• When necessary, work in conjunction with the technical support team to triage and assess production issues, perform impact analysis, and provide support to the engineering team to bring issues to resolution. 
• Be curious and data driven - contribute to the definition, data collection, and analysis of data for KPIs and product metrics. 
• Be flexible and able to take on and learn new topic areas quickly, run with project assignments independently, but know when to ask questions. 
• Be a team player with a strong work ethic and a desire to succeed. 

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Requirements 

• Four or more years of professional experience working in an IT product-manager role. 
• Bachelor's or master’s degree in business management or technical field is preferred. 
• An agile development practitioner with strong experience using tools such as Jira and Confluence to create user stories and author product documentation. 
• Collaborative in your approach, appropriately engaging team members to accomplish your objectives. 
• Flexible to work in a fast-paced, dynamic environment in a professional and timely manner.
• Excellent verbal, presentation, and written communication skills  
• Self-starter that can work independently and part of a team. 
• Excellent organization and work breakdown skills.
• Experience in Life Insurance, workflow management and policy life cycle capabilities is a plus.
• Experience in data, data exchanges and data management another plus. 

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