Senior Engineering Manager

Description

Sprout Social is looking to hire a Senior Engineering Manager to our Case Management Engineering team.

Why join Sprout’s Engineering team?

With collaborative, cross-functional teams that span mobile, front-end, back-end, QA and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale, steering our engineering teams to make an impact on our company and our customers. As a leader of a dynamic set of teams, you will not only influence the architecture, design, and roadmap of your teams, but also inform how our products and services interconnect. Join other empathetic leaders on our Engineering Leadership team who help each other grow and learn while we support and guide our teams to deliver world-class products. 

What you’ll do

Our Case Management Engineering team builds features in the Sprout application to manage customer relationships. These include an Agent Workspace, Administrative tooling, and automation settings. This part of the business is growing quickly, and you’ll leverage your understanding of both the technical and people implications of a growing business to navigate and lead through growth and change. 

• As a Senior Manager, you will be a key member of the Customer Experience leadership team and be responsible for building high-functioning, well-motivated teams of engineers and steering them to iteratively deliver quality results.
• You’ll lead multiple engineering teams, including: 
• Directly managing the Care Administration team, a team that builds features to administer team setup, queues, routing, and workflows. You will contribute to developing the long-term architectural vision for the team.
• Lead through a front-line Engineering Manager for the Agent Productivity team, which is responsible for our Agent Workspace.
• Relying on your experience in building and maintaining highly scalable, reliable, distributed software systems and leading engineering teams, you'll lead teams to iteratively deliver quality software. 
• You will guide the team through complicated product and technical road maps, and partner with an Engineering Director to align on the strategy for your teams and support its execution. 
• You’ll grow your team of engineers by example with effective feedback, coaching, and career development.

What you’ll bring

We’re looking for a collaborative, pragmatic, highly motivating engineering leader to help our teams succeed. If you can confidently lead teams to solve hard problems, and push them to learn from and teach each other, we'd love to talk with you!

The minimum qualifications for this role include:

• 6+ years of experience developing and supporting software in a production environment
• 2+ years of experience managing and leading engineering teams
• 2+ years of experience leading/guiding teams with big data architecture and data modeling for efficient processing of large volumes of data at scale

Preferred qualifications for this role include:

• Experience developing enterprise level distributed applications using Python, Java, distributed queuing systems, etc.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team's current Mission, Goals, and Objectives along with future product roadmaps.
• Begin to understand the capabilities and limitations of our platform, web, and mobile technologies.
• Start to build relationships with the team.
• Start to learn the capabilities and limitations of the social network APIs we integrate with.
• Learn Sprout's management practices and tools.

Within 3 months, you’ll start hitting your stride by:

• Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes.
• Analyze trends with bugs and help the team identify where to best focus.
• Help the teams shape the technical roadmap for long term success.
• Assume management of engineers and people managers. Identify career growth opportunities and work with them on goals. 
• Start 1:1s with everyone on the team and continue building relationships.
• Help the team improve processes and team rituals.
• Build relationships with our infrastructure, product, and support teams and identify ways your teams can be more proactive and effective.

Within 6 months, you’ll be making a clear impact through:

• Guide your team through the successful launch of a major feature.
• Understand the business goals and help the team balance technical debt, bugs, and product features.
• Start to grow your leaders and ensure they are focused on the right things.
• Lead performance review and career band calibration process for your team.
• Proactively focus your team on the right problems.

Within 12 months, you’ll make this role your own by:

• Have development plans in place for your leaders and hold them accountable.
• Get acclimated to the hiring process and contribute to the recruitment and interviewing processes
• Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members

Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

#LI-Remote