Senior Director, Product, Caregiver Experience

Reporting to the Chief Product Officer, you will drive the innovation roadmap and market success of Spring Health’s suite of behavioral health provider platforms, including the Compass electronic health record.

What you’ll be doing:

• Lead cross-functional teams of product managers, data scientists, marketers, designers, and engineers to achieve rapid innovation, cost efficiency, solution differentiation, and market success
• Identify and pursue opportunities to leverage Spring Health platforms to expand the provider network and create new business opportunities
• Cultivate a high-performing product team, setting clear expectations, providing continual guidance and feedback, and fostering a culture of innovation, collaboration, trust, accountability, and growth
• Partner with clinical affairs, provider operations, and clinical operations to integrate clinical understanding, provider efficiency, patient safety, confidentiality, and compliance into the provider experience and roadmap
• Establish and track key performance indicators (KPIs) to measure the success and impact of product initiatives, using data-driven insights to inform decisions and optimize results
• Stay informed of industry trends, competitor products, and emerging technologies to inform and influence the product strategy and direction

What success looks like in this role:

• Deliver product improvements and innovation that directly:
• Increases provider satisfaction and share of practice committed to Spring Health
• Improves clinical outcomes
• Improves internal and external user efficiency
• Reduces unit cost of caregiver-facing solutions
• On-time delivery of committed roadmap priorities
• Achieve above-target Thriving Index scores for team members, across both solid-line and dotted-line reports

What we expect from you:

• Bachelor's degree in Business, Computer Science, Engineering, or a related field
• 6+ years of experience in product management and/or similar functions, with a proven track record of delivering successful products in the healthcare, consumer products, or technology industries
• 3+ years of leadership experience building and empowering high-performing teams
• Strong commercial acumen, informing all priorities and decisions with a keen understanding of market needs and business goals
• Experience in mental health, electronic health records, provider-facing technology, or digital helpful but not required
• Exceptional analytical, problem-solving, and strategic thinking skills, with the ability to use data to inform both product and commercial decisions
• Strong program management and organizational skills, with the ability to prioritize and manage multiple initiatives simultaneously
• The executive presence and aptitude to accurately represent the Product team and Spring Health overall to internal and external stakeholders
• Demonstrated commitment to cultivating an environment of safety, trust, and inclusion and building diverse, thriving teams
• A self starter who thrives when given autonomy, with aptitude and desire to build effective internal and external relationships

The target base salary range for this position is $226,600-$276,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.