Senior Data Scientist Product

• Driving Customer Value with Data Insights: Providing key customers with meaningful data, analyses, dashboards, and advice on operational best practices, managing customer relationships regarding data insights, and ensuring their data needs are met.
• Empowering Spare with Actionable Insights: Helping teams across Spare (especially Product, Sales, and Customer Success) gain access to the data and insights they need to make informed decisions and perform their functions effectively.
• Shaping Spare's Strategy with Data Insights: Working with leadership to shape strategic decisions across the organization through data-driven insights.
  
  

About the role ✨

• Prioritize and Manage Requests: Handle and prioritize incoming data requests from both internal teams and external customers, ensuring timely and effective responses to their needs.
• Data Analysis and Reporting: Perform detailed analyses using SQL, Python, and BI tools like Metabase or Mixpanel to extract insights, answer business questions, and develop/maintain dashboards and reports for stakeholders.
• Insight Communication: Present findings and actionable recommendations clearly to a range of audiences, including non-technical stakeholders and customers, ensuring understanding and impact.
• Consulting and Collaboration: Act as a data consultant for key customers, advising on best practices, while working closely with internal teams (e.g., Product, Sales) to address their data needs and support their initiatives.
• Process Improvement and Alignment: Gather feedback to enhance data processes, participate in planning and alignment meetings across teams, and collaborate with Data Engineering to improve infrastructure, models, and pipelines.
• Governance and Advocacy: Ensure data integrity, privacy compliance, and maintain clear documentation, while championing data-driven decision-making and fostering a data-centric culture across the organization.

• Improved Customer Satisfaction: Measured through qualitative feedback (pulse updates gathered by Partner Success Managers) and potentially quantitative measures like NPS scores related to data support.
• Effective Internal Support: Measured through qualitative feedback (e.g., retrospectives with internal teams) and quantitative metrics like internal NPS scores for data support, and tracking usage/adoption of data tools (e.g., Daily Active Users on Metabase dashboards).
• Timely & Accurate Data Delivery: Successfully managing and fulfilling the backlog of internal and external data requests according to agreed-upon priorities and timelines.
• Actionable Insights: Delivering analyses and insights that demonstrably inform customer operations or internal decision-making.
  
  

Benefits

• Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world.
• Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team! 🚀
• Market-competitive pay: We benchmark roles annually to attract and retain top talent. For Growth roles, we also offer a competitive commission/bonus structure that rewards strong performance. 
• Stock options: Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare!
• In-office collaboration: If you're in Metro Vancouver, you have the option to work out of our HQ located downtown. If you're located elsewhere, you'll have access to CA$200/month to spend on a coworking membership to work together with team members in your city.
• Home office allowance: We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$1,000 home office allowance.
• Team offsites & socials: We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus you have access to a CA$50 monthly budget to socialize with other Spartians in your city - go out for a meal or hit up a karaoke spot!
• Health insurance: We offer a fully-paid health insurance package for you and your dependents that includes prescription drug, paramedical, mental health, dental, life insurance, travel insurance, and Employee Assistance Program.
• Lifestyle Spending Account: We offer CA$500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare/pet care.
• Paid time off: Along with your three weeks of annual vacation, we offer unlimited sick days and have company-wide shut-down days to help you rest and recharge.