Lead Product Manager

About SonderMind

At  SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind  defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

We’re seeking a curious, entrepreneurial, data-driven, and user-focused Lead Product Manager with a passion for re-imagining and transforming mental healthcare. In this role, you’ll be instrumental in shaping the roadmap and execution of our Unified App strategy. You’ll work closely with cross-functional teams including Engineering, Design, App Science, Clinical, Sales, and Product Marketing, all while reporting to the Head of Product. This is a high-impact, visible role where you’ll lead and execute on every aspect of the product lifecycle, making a meaningful impact in mental health care.

Essential Functions

• Be the voice of our users. Conduct high-impact user research and leverage user feedback in all its forms to accurately capture and represent member needs and the way they interact with our product. Use those insights to inform product decisions, deliver on user needs and and drive meaningful outcomes for the business.
• Own a significant portion of the Unified App roadmap, strategy and vision. Translate your understanding of our users, product, and domain into a compelling vision and strategy and craft a clear roadmap of highly prioritized features and initiatives that deliver against the product vision & strategy and drive business impact.
• Lead end-to-end product development. Lead the discovery, ideation, scoping, execution, and launch of user centric features to address user problems and business opportunities. Define key performance metrics for your features and closely analyze product performance to measure success, identify gaps and areas of improvement.
• Drive operational excellence through collaboration and communication. Lead and collaborate with design, engineering and other cross functional peers and leadership to provide input and visibility into the product development process and define and ship a consistent, high quality experience across the “whole product”.

What does success look like?

• Grow Mobile App Active User Base: Increase the number of active users engaging with the mobile app.
• Increase Activation Rates: Boost the percentage of users who complete onboarding and establish the habit around using the product.
• Improve Customer Satisfaction: Elevate customer satisfaction scores through enhanced product features and user experience.
• Enhance Retention: Strengthen user retention rates by delivering consistent value and reducing churn.
• Drive Strategic Impact: Align product outcomes with business goals, contributing to overall company growth.

Who You Are

• You have 7+ years product management experience in fast-growing teams.
• Proven ability to take a product from the earliest conception to successful market adoption.
• You have strong written and verbal communication skills with a natural aptitude for clearly articulating customer problems.
• Entrepreneurial mindset who vigorously looks for ways to improve the product and user experience.
• You are insightful and resourceful in how to achieve a higher level of conviction before development begins.
• You’re a creative and out-of-the-box product thinker who is passionate about improving access and outcomes in mental health.
• You excel at cross-functional collaboration and have a strong ability to tap into the expertise of various stakeholders to get to an optimal solution
• High customer empathy with a strong focus on execution and being able to put ideas into action.
• You expertly blend quantitative and qualitative inputs, as warranted by each individual situation.
• Excels in a fast-paced, high-pressure environment who thrives on turning ambiguity into clarity.
• Healthcare, wellness, or Enterprise benefits experience is a nice to have.

Our Benefits 

The anticipated salary rate for this role is between $145,000-180,000 per year.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.