Senior Cloud Operations Engineer (Super iPaaS)

Software AG simplifies the connected world. Founded in 1969 it helps deliver the experiences that employees, partners and customers now expect. Its technology creates the digital backbone that integrates applications, devices, data and clouds; empowers streamlined processes; and connects “things” like sensors, devices and machines. It helps 10,000+ organizations to become a truly connected enterprise and make smarter decisions, faster. 

Our story goes beyond technology.  We put people first – employees, customers, and partners.  We build strong teams and cultivate relationships that last.  We provide incomparable products, solutions, services, and technical excellence for our customers.  We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation.  Our size means everyone has an impact and every voice is valued.  We are big enough to compete and small enough to care.   

Be you, join us. 

We are currently seeking a Senior Cloud Operations Engineer to join our webMethods.io iPaaS platform Cloud Engineering team.

Responsibilities:

• Design, write and deliver software to improve the availability, scalability, latency, and efficiency of webMethods.io iPaaS cloud services.

• Expertise of Observability Platform (application telemetry, tracing, and Log aggregation).

• Influence and create new designs, architectures, standards and methods for large-scale distributed systems.

• Collaborate with a world-class engineering team to propose features that solve recurring patterns of customer complaints.

• Engage in service capacity planning and demand forecasting, software performance analysis and system tuning.

• Participate in on call rotation, Participate, collaborate and provide guidance in retrospectives.

• Find scalability bottlenecks and areas for performance improvements.

• Deep technical knowledge in Cloud Infrastructure, Operations, Support, Networking, Systems, IAC, Automated Deployments, Cloud Platforms and Dev Ops

• You will identify and implement automation opportunities to drive down repetitive processes, reduce technical debt and improve system reliability.

Requirements:

• Bachelor’s degree in software engineering, computer science, computer engineering, or related technical field.

• 5-8 years of experience in a Cloud operations capacity

• Experience in Cloud Software Engineering, Cloud Site Reliability Engineering, & Cloud Operations

• Experience with Amazon Web Services and/or any other public cloud.

• Experience with Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) technology stacks.

• Experience with containers and HA clusters; experience with Docker and Amazon ECS /Kubernetes is mandatory.

• Good knowledge of virtualization technologies and container technologies.

• Firm grasp of at least one modern programming language (Java/Go/Python/Ruby), beyond basic scripting (Shell,Perl,Bash)

• Solid experience using configuration management frameworks (e.g. Ansible/Chef/Puppet)

• Manage capacity, build Security into every layer and reduce cost

• Implement secure Networking, key management, user management, access management, process management, image management.

• Maintain services once they are live by measuring and monitoring availability, latency and overall system reliability.

• Proven experience in handling large Infrastructure and distributed systems like Kafka, Elastic Search etc.

• Release software through tooling (git, Jenkins, custom scripts, Helm, Docker)

Additional Information

• Familiar with Cloud Availability Patterns (SLI, SLO, SLA etc.)

• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems.

• Exp with Unix/Linux-OS Internals and administration (e.g. Filesystems, inodes, system calls, etc.) or Networking (e.g. TCP/IP, routing, network topologies, and hardware, SDN, etc.)

• Basic understanding of most of the following: Jira, Splunk

• Experience with algorithms, data structures, complex analysis and software design.

• Familiar with AIOPS tools

What’s in it for you?

• Earn competitive total compensation and receive comprehensive country-specific medical and other benefits.

• Work anywhere in your country or abroad for up to 10 days per year.

• Set yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment.

• Lean on the Employee Assistance Program for support during some of life’s most common but difficult challenges.

At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.

We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool.

To all recruitment agencies: Software AG does not entertain unsolicited CVs without prior approval from Software AG's Talent Acquisition Team. Kindly refrain from sending CVs to our job’s alias, Software AG employees, or any other organizational location without explicit consent. Software AG assumes no responsibility for any fees associated with unsolicited CVs.

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It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Employment practices shall not be influenced or affected by virtue of an applicant’s or Employee’s age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications. In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.
Software AG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status. It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Employment practices shall not be influenced or affected by virtue of an applicant’s or Employee’s age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications. In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.