Snowflake

Senior Cloud Support Engineer - Data Platform

Warsaw, Poland
Go Java Azure Spark SQL AWS GCP Node.js API Python Docker Kafka Scala R
This job is closed! Check out or
Description

Build the future of data. Join the Snowflake team.

Snowflake’s Support team is expanding! We are looking for support engineers who like working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking. As a Senior Cloud  Support Engineer, your role is to delight our customers with your passion and knowledge of the Snowflake Cloud Data Platform.  Customers will look to you for technical guidance and for advice in addressing their product usage and issue needs.  You will be the voice of the customer into Snowflake’s product and engineering teams for product feedback and improvements.  You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements.  Ideally, you have worked in a 24x7 environment, handled all tiers of support issues, been on-call during weekends, and are familiar with Salesforce Service cloud.An experienced Senior Cloud Support Engineer has arguably one of the most impressive confluence of holistic skills in all professions, all of which directly translate directly to other career choices either within or outside Support, including:
  • Strong Customer Advocacy skills
  • Strong communication skills in English, both written and verbal
  • Strong troubleshooting skills to logically go about solving problems
  • Subject Matter Expertise in one or more technical area(s)
  • Strong teaming skills in a highly collaborative environment and the ability to function in global arenas 
You will:
  • Provide email, web, and phone support to Snowflake customers and partners
  • Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
  • Document known solutions to internal and external knowledge base
  • Submit well-documented bugs and feature requests arising from customer submitted requests and work with Engineering towards a resolution.
  • Participate in weekend on-call support rotation
  • Work on technical and non-technical projects
Our ideal Senior Cloud Support Engineer will have:
  • B.S. or M.S degree in CS, MIS or equivalent discipline
  • 6-10 years experience in a Technical Support or similar function
  • Experience in a designated customer-focused support role  providing a personalized support experience with deeper knowledge of customer environment
  • Good understanding of Amazon AWS(SQS, SNS, API Gateway, S3, Route 53) and/or similar services in Microsoft Azure ecosystems , Google Cloud
  • Experience in ETL, ELT tools like AWS Glue, EMR, Azure Data Factory, Informatica, Data Pipelines
  • Experience in Spark, Kafka systems
  • Experience in using 3rd Party troubleshooting tools like Wireshark, Fiddler, Process Monitor/Explorer
  • Experience in analyzing the tcpdump, Fiddler Trace. Capturing the heap dump and analyzing the heap dump
  • Capturing the Stack trace and analyzing the trace
  • Foundational SQL experience/usage
  • Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
  • Experience in Configuring\Troubleshooting Drivers  like ODBC, JDBC, GO, .Net
  • Excellent ability to troubleshoot on a variety of operating systems (Windows, Mac, *Nix)
  • Good understanding of the technical fundamentals of the Internet. You should have sufficient knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues
  • Debugging / Development experience in  Python, Java or Scala
  • Excellent writing and communication skills with an attention to detail
Nice to haves:
  • Experience working with big data and/or MPP (massively parallel processing) databases.
  • Understanding of Data Warehousing fundamentals and concepts
  • Database migration and ETL experience.
  • Scripting/coding experience In any of the following: .Net, NodeJS, R, GO
  • Experience supporting applications running on either Amazon AWS or MS Azure
  • Experience with virtualization solutions (VMware, Docker, Virtualbox, etc)
  • Understanding of cloud computing security concepts

There are more than 50,000 engineering jobs:

Subscribe to membership and unlock all jobs

Engineering Jobs

50,000+ jobs from 4,500+ well-funded companies

Updated Daily

New jobs are added every day as companies post them

Refined Search

Use filters like skill, location, etc to narrow results

Become a member

🥳🥳🥳 166 happy customers and counting...

Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.

Cancel anytime / Money-back guarantee

Wall of love from fellow engineers