IT Systems Engineer (Contractor)

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of:

• Integrity: Always operate with honesty and transparency so we earn the trust of our clients.
• Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
• Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

Job Summary:

The IT Systems Engineer is responsible for performing functions such as evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes, workforce management and operations. In addition the system engineer will also be addressing helpdesk tickets as they come in, to support our employees.

All our applications are cloud based IT applications, so we prefer someone who has worked in cloud based IT applications and is able to provide general help desk and service desk support. We are also a mixed environment of Windows and Mac machines.

Other functions include analyze, install, modify and support operating systems, databases, and utilities software. This is a contract to hire position based out of our Plano office five days per week. 

What you will do: 

• Deploy and manage business critical applications in support of the company IT services catalog. Experience with Okta workflows, Freshworks, Paylocity, Google Workspaces is preferred. 
• Hands-on experience with Mac, Windows, powershell, InTune and Kandji (MDM).
• Collaborate with engineering and security teams to coordinate on IT policies
• Develop and maintain documentation for supported applications, processes, and training material to internal employees and IT staff
• Work with Security, PeopleOps and Business Operations to develop automated onboarding and offboarding processes.
• Develop tooling and processes to facilitate end-user asset management, provisioning and tracking
• Support our distributed SmithRx employees and contractors in day-to-day access requests, Helpdesk tickets, and user on-boarding/off-boarding.
• Coordinate, diagnoses and troubleshoot incoming employee IT queries. Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services
• Ensure all IT related issues/requests are properly logged in the ticket system. Provide timely resolution of problems or escalations. 
• Build and maintain cross-functional relationships with internal teams to drive initiatives
• Plan and implement systems automation and integrations as required for better efficiency
• Assist in ongoing evaluation and management of major vendor relationships and outsourcing arrangements
• Develop system-monitoring and support automation to enhance and scale the quality of support.

What you will bring to SmithRx:

• 4-5 years of experience administering and integrating SaaS applications like Okta, Google Workspace, Slack, Paylocity, Salesforce, Talkdesk.
• 4-5 years of hands-on experience developing automation workflow solutions using SaaS workflow frameworks and integrations for repetitive or manual tasks.
• 5+ years of experience in IT in a high growth Software as a service (SaaS) environment.
• Experience with MDM solutions to configure and manage endpoints including Intune (for Windows) and Kandji (for Mac).
• Experience managing helpdesk function for small to mid-sized companies. 
• Experience with SaaS integrations and Freshworks, JIRA ITIL Service Desk configuration/implementation
• Experience deploying and managing OKTA or other identity and access management platforms.
• Experience in one of the following scripting languages - such as bash, powershell, python. 
• Hands-on experience supporting Windows and Mac
• Developing automation workflows and integrations for repetitive or manual tasks.
• Microsoft certification is a plus.