Senior CORE Quality Engineer - Shark

Senior CORE Quality Engineer - Shark 

A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team. This position will focus on a specific category within the Shark brand. This person will be responsible for ensuring that we are continuously analyzing marketplace learnings to drive product and process improvements. In this position, you’ll experience unparalleled collaboration with many functions of the organization – Engineering, Customer Excellence, Supply Chain, Marketing Creative, ID, Quality, Manufacturing and Senior Executives, offering you exposure and interaction rarely found in other roles in the organization. You’ll play a pivotal role in leading product and data analysis to determine reasons for returns, leveraging your learnings to drive sustainable solutions that provide measurable long-term improvements.  

Responsibilities:  

• Analyze customer complaints and investigate field failures – translate learnings into actionable engineering and consumer-facing initiatives.  
• You will represent the voice of the consumer and will coordinate corrective actions follow-up, and reporting  
• Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives  
• Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions  
• Participate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceeded  
• View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action  
• Partner with SharkNinja’s Customer Excellence team to monitor consumer reception and sentiment in field. Lead input tracker meetings with cross functional teams. Discuss top issues and delegate actions to cross functional team  
• Conduct critical analysis on engineering changes (ECN) and product CAD to make sure changes have no impact to product quality.  
• Manage product health reporting and push for continuous five-star experience via iterative design improvements. Always strive for process efficiency – we value a go-getter who can make the most out of any situation and deliver impactful results  
• Act as the product “expert” for cross-functional team member questions and concerns  
• Present status of activities and special projects to senior management regularly  

Qualifications:  

• Bachelor’s Degree (or equivalent experience) in mechanical/electrical engineering, quality, product development, human factors engineering, or a related field, preferably at a consumer goods company 
• 3-5+ years of related experience as a quality engineer working on high volume products 
• Technical knowledge of quality measurement tools/systems to be able to direct team on measurements needed to troubleshoot an issue 

• Technical knowledge on multitude of manufacturing processes to be able to identify quality concerns 

• Motor manufacturing 
• Injection holding 
• PCBA manufacturing

• Ability to apply statistical analyses to determine potential quality issues – statistical process control 
• Data analysis and problem solving – technical system level engineering understanding to troubleshoot issues and identify root cause and corrective actions. Ability to apply 5 Why concepts, fish-bone analyses. 
• Lead and participate in FMEAs to identify product risks and mitigation options 
• Present at the Executive reviews the status of projects through project risk assessments, NPD Quality & Manufacturing Engineering reviews – be clear, concise, and influential across all levels. 
• Ability to work in a fast-paced, deadline driven, high impact environment  
• Strong verbal, presentation, and written communication skills  
• Resourceful, well organized, highly dependable, efficient and detail oriented  
• Ability to be a team player and work independently  
• Ability to travel