Sr Production Service Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
Develop tools in Ansible, Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
Participate in escalations and Root Cause Analysis of issues in the global ServiceNow infrastructure.
Troubleshoot database backup and restore failures as well as perform database migrations.
Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.

Qualifications

To be successful in this role you have:

A strong background in systems administration and engineering, understanding of the components of cloud infrastructure including hardware platforms, OS, applications, databases, networks, web, and application servers.
Prior experience in managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable.
Solid experience with Linux (RedHat and/or CentOS)
Working-level knowledge of one: Python, bash, JavaScript
ServiceNow development experience is desirable.
Strong experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks.
Previous direct exposure to administrating fundamental internet services (DNS, Mail, Apache/Tomcat) with a good understanding of the LAMP stack.
Familiarity with administrating MySQL, Oracle, MariaDB or similar technologies; proficiency preferred.
Familiarity with Networking Technologies such as routing, switching and load balancing (VPN exposure is a huge plus)
Experience with systems and network performance and availability monitoring and analysis as well as configuration management platforms (Nagios/Icinga, Puppet, ansible, Splunk, Logstash) is desirable.
Understanding of ITIL v3 framework and how it applies to incident, problem and change.
Good communication skills and work well in a collaborative team environment.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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