Senior Director, Now Platform Engineering

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology  

 We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.    

 We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.    

 Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them 

Emerging Technology Group  

Emerging Technology Group (ETG) is ServiceNow’s DT internal incubation group. Being customer zero for ServiceNow products we ensure the products works for us internally and delivers value as it gets in hands of our customers. As Customer Zero we implement all our technology workflows and deliver the best experience. With AI everywhere we are responsible for advance technology services which cuts across the enterprise like Search, Conversational Interfaces, Automation, and helping our DT developers to be productivity to build enterprise grade products on ServiceNow Platform.  

We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform.  

If you enjoy learning, growing and making an impact, you will love being in this role. You get exposure to every facet of a business and can make a meaningful impact on the business and on the people who work there. You will face new challenges and priorities every day, which can be invigorating and challenge your thought process 

What our team values:  

• Being humble and having each other’s backs  
• Learning new things and sharing expertise with each other—by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session  
• Producing high quality work, we’re proud of, and not taking shortcuts  
• Having fun—we like to joke around, eat lunch together, and even hang outside of work  
• Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)  

Qualifications

Responsibilities: 

• 18+ years of experience in technology leadership roles.
• Experience in ServiceNow platform engineering and workflow automation is a must.
• Strong understanding of the ServiceNow Platform with a proven track record of delivering excellent experiences and and solutions on the Now Platform.
• Responsible for driving and leading the configuration, development, implementation, and execution of technology workflows strategy across various domains (ITSM, ITAM, ITOM, SPM, SecOps, IRM, Observability) using ServiceNow to enhance efficiency, automation, and standardization across org.
• Provide technical leadership and guidance to the ServiceNow platform engineering team, fostering a culture of excellence, collaboration, and continuous improvement.
• Collaborate with key stakeholders to translate business requirements into scalable and sustainable ServiceNow solutions.
• Drive process improvements and optimization initiatives to streamline workflows and maximize the ServiceNow platform's value.
• Partner with Digital Technology Operations team to identify workflow automation and system integration opportunities.
• Establish and monitor key performance indicators (KPIs) to evaluate technology workflows and ServiceNow platform initiatives.
• Engage customers with "Now on Now" stories showcasing our implementation achievements.
• Stay updated on industry trends, emerging technologies, and best practices in ServiceNow and workflow automation.
• Comfortable working autonomously, capable of supporting leadership and driving initiatives without direct supervision.
• Ability to build relationships and foster connections at various organizational levels while leading high-performing teams.
• Effective at interfacing with customers and across all organizational levels.
• Comfortable in ambiguous situations, showing intellectual curiosity and a proactive attitude.
• Analytical and data-driven mindset for solving complex problems and driving continuous improvement.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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