Director, Software Engrg Mgmt

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The UX Engineering group at ServiceNow is growing rapidly and is looking for a talented and experienced director to join and lead a team of engineers working on a low-code UX Framework which allows our customers to easily create robust and delightful UI experiences for their end users. If you are a passionate leader looking for an opportunity to shape the future of user experiences and drive innovation in a fast-growing organization, this is the role for you.

You will help to drive work on a metadata-based UX Framework to enable next-generation experience building and runtime capabilities on the NOW platform for both internal and external customers. You will lead multiple teams of full-stack software engineers responsible for core features of the UX Framework which includes metadata modeling of UI screens using reusable components, rendering screens based on metadata, routing, design time data definitions, runtime time data execution and data binding, and runtime caching.

The team primarily partners with ServiceNow core platform teams, application teams, UX component teams, product teams, QE teams, and technical support teams for successful delivery of features and releases to our customers.

What you get to do in this role:

• Drive the execution, delivery, and architecture of UX Framework features which empower customers to configure and build UI experiences with ease for their end users by collaborating with cross-functional teams, architects, product owners, quality engineers, and software development engineers.
• Drive resolution of customer reported issues by working closely with the technical support organization and software development engineers.
• Partner with product managers to drive vision for the product.
  Provide technical guidance, career development, and mentoring to team members to elevate and empower the team to go above and beyond.

Qualifications

Qualifications

To be successful in this role you have:

• 16+ years of experience with software technologies and advanced coding skills with high-quality results.
• Experience managing a high performing, effective and successful engineering team.  
• Experience providing direction, delegate assignments, and support to accomplish tasks with their team
• Experience with open source tools and agile development environments
• Expert in designing and architecting small to the large solution using appropriate design patterns.
• Ability to understand broad concepts and use those concepts to understand and develop solutions for problems
• Experience completing projects based on company priorities, context, risks and desired outcomes
• Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.
• Experience in the following technical areas: Java, JavaScript, UI Frameworks/Front-end development (React is a plus), REST services.
• Working experience of software engineering best practices including coding standards, code reviews, build processes and testing.
• Ability to make continuous improvements in the team through small and iterative changes.
• Strong knowledge of engineering design patters, processes, and best practices
• Willingness to work hands-on with the team to troubleshoot customer issues, defects, and architect solutions to features and problems.
• A strong focus on business outcomes and the ability to work cross-functionally to achieve business outcomes.
• Strong verbal and written communication skills and excellent organization and time management skills.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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