DevOps Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

** What you get to do in this role

Provide relief and sustainable resolution to issues within our infrastructure and application stack.

Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues.

Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.

Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

Qualifications

Qualifications

** To be successful in this role you have

Deep knowledge of Linux systems including troubleshooting and monitoring.

3+ Years’ experience with DevOps automation and agile methodologies. Have knowledge of DevOps tools such as Ansible, Puppet, Terraform, CloudFormation, Jenkins, and Spinnaker.

Coding in various languages, we normally prefer JavaScript, Python, Go, Java, and Bash.

Networking services and protocols. DNS, SNMP, HTTPS, TCP/IP and BGP.

Database administration. PostgreSQL(preferred), MySQL, Maria DB, Oracle DB.

Web application development and operations experience. Preferably Java EE or Python stack. Have good knowledge of Apache Tomcat, JBoss, Kafka, RMQ, ELK, Nginx, F5, Splunk, Grafana, and Prometheus.

Experience in events management tools/platforms. E.g., Netcool/OMNIbus, IBM/Tivoli, HP OVO, BMC BEM/TruSight, Moogsoft, Instana, ServiceNow ITOM.

Experience developing enterprise-scale automation solutions.

Experience working with Container and Container Orchestration Platforms (Docker Swarm, Apache Mesos, Kubernetes).

Have strong knowledge and hands-on experience with workflow orchestration tools, such as ServiceNow Workflow, HP OO, Rundeck, Apache Airflow, Tidal, and BMC Atrium Orchestrator.

Strong debugging and problem-solving skills.

A self-motivated team player.

Ability to work in shifts.

Experience developing on the ServiceNow Platform is a bonus.

Good to have any industry certification, such as

 ITIL, CCSP, COBIT, Linux/Unix certification, Certified PostgreSQL DBA(CPSDBA), ServiceNow certification.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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