Senior Technical Support Engineer (French Speaker)

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

SentinelOne is seeking a passionate and dedicated Support Engineer to join our rapidly growing Global Support and Services organization. This person will be the key interface between our customers, field engineers and development. They will handle customer cases on a variety of platforms, including Windows, Mac, and Linux.

What will you do?

• Provide grade A support for our lucrative enterprise customers base in the EMEA and APAC regions
• Lead burning escalations from end-to-end while owning all of the technical and managerial aspects of the issue
• Investigate thoroughly by diving deep into the source code together with our all-star R&D team to provide a detailed root cause analysis to our customers
• Work closely with product management acting as the customers' advocate

What experience or knowledge should you bring?

• Native level fluency in French
• Bachelor degree in a technical field preferred
• Minimum three years experience in a customer support, or a customer-facing technical role
• Expert level proficiency in Windows, Mac, or Linux
• Network, or Endpoint Security background required
• Excellent customer-facing abilities, and strong problem-solving as well as troubleshooting skills
• Excellent written and verbal communication skills in English (other languages are a plus)
• Independent, responsible and result-driven team player
• AWS, GCP, or Azure experience is an advantage

Why us?

Join a technologically cutting-edge project to influence the architecture and design of our core platform! At SentinelOne you will work on extraordinary challenges alongside top talent from the industry in an award-winning company culture. You will also get to work on high-profile, real-world problems protecting our clients against ransomware and other threats.