SentinelOne

Sr. Staff Cloud Customer Success Engineer

Remote US
Puppet AWS Bash Terraform Azure Chef GCP Ansible Kubernetes SQL Docker Shell
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Description

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?  

If you’re passionate about engaging customers and creating a great experience, you have a place with us. SentinelOne is growing its Customer Success team and looking for a Senior Staff Cloud Customer Success Engineer with great relationship skills to assist enterprise Customers with implementation and advisory around SentinelOne’s XDR platform.

We are looking for a senior Cloud expert / architect to support our enterprise customers with deploying and enabling SentinelOne solutions in their cloud environments including containers and Linux servers.  Their focus would be building and maintaining relationships with these customers throughout the onboarding process to deliver exceptional quality services and mission-critical security solutions.

You should have impeccable technical and relationship skills to create an engaging and collaborative environment – supporting customers through onboarding, configuration, and deployment activities.  If this is you, and you want to be part of a next-gen company with a fantastic culture, we would love your help making our Customers successful!

What will you do?

  • Deliver implementation, enablement and advisory for SentinelOne cloud products and technologies
  • Consult with Customers to build collaborative architecture, success criteria and project plans for implementation customized to their business objectives
  • Work with Customers as a trusted advisor helping guide them on ongoing security best practices, platform management and product usage
  • Represent and advocate Customer needs/issues cross-departmentally
  • Continuously improve methodologies, deliverables, and process to create an unparalleled Customer Experience

What experience and skills you should bring?

  • Strong knowledge of administering Linux and containerized applications such as Kubernetes, OpenShift, EKS Anywhere, GKE, EKS, AKS, etc.
  • Possess a Customer-centric approach, you enjoy working with Customers, establishing strong relationships and managing expectations with great results
  • 3 - 5 years prior experience in a field services role (professional services, pre-sales, etc.)
  • Understanding of security technologies, architecture and operations and experience in advising customers on best practices
  • Knowledge of threat handling, incident response and SOC operations 
  • Strong working knowledge of network concepts (TCP/IP, routing, LAN/WAN, etc.)
  • SQL database experience (queries and basic programming)
  • Thrives in a multitasking environment and can adjust priorities on-the-fly

What will separate you from other candidates?

    • Experience with Cloud solutions and tools which could include any of the following:
      • Docker, bash/shell scripting, Terraform, CloudFormation, Systems Manager
      • S3, EC2, ECS, EKS, Azure, Azure VMs, Azure AKS, Google Cloud, GCE, GKE
      • Ansible, Chef, Puppet, SaltStack
    • Certifications such as AWS Solutions Architect and Linux Foundation Certified Kubernetes Administrator
  • Experience with host based (endpoint agent) security solutions is preferred
  • Training and enablement services delivery experience

 

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles. 

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