Description
We are seeking a talented Lead Product Manager to join our Growth product team, a role that sits at the core of our subscription-based business. This crucial role focuses on refining our funnel strategies to boost subscriber acquisition and reduce churn. The successful candidate will leverage deep understanding of data-driven experimentation, user behavior and market trends to implement effective growth tactics and retention mechanisms. Your efforts will directly impact our customer experience and business results, reaffirming our commitment to offering the best subscription service to inspire the world through stories and knowledge.
You Will:
• Lead the development and execution of product strategy and vision to increase subscription growth and improve retention rates, leveraging insights into customer behavior and market trends.
• Continuously optimize the subscription journey, identifying pain points and opportunities to improve the user experience and increase conversion.
• Leverage data and analytics to guide decisions, identify growth opportunities, and establish clear success metrics.
• Drive product strategy in ambiguous settings, employing product management frameworks to clarify objectives, mediate diverse viewpoints, and propel product growth and user engagement.
• Understand customer needs and behaviors by conducting research, data analysis, and usability testing to inform strategies to reduce friction along the key steps of customer journey.
• Collaborate cross-functionally with Design, Analytics, Product Marketing, Engineering and Customer Service teams.
You Have:
• Minimum of 7 years of experience in product management, with at least 2 years in a Growth role, preferably in a subscription business.
• Deep knowledge of growth experimentation tactics, with a strong understanding of the customer journey, and a proven track record of driving subscriber growth and retention.
• Strong proficiency in data analytics, A/B testing, experimentation, and funnel optimization.
• Experience working with loyalty programs.
• Experience in user onboarding and education strategies.
• Knowledge of product management frameworks and their practical applications.
• Familiarity with user experience best practices, with a keen eye for intuitive design and user journeys. Experience conducting user research and usability testing.
• Exceptional cross-functional collaboration skills.
At Scribd, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States.
In the state of California, the reasonably expected salary range is between $156,500 [minimum salary in our lowest geographic market within California] to $253,000 [maximum salary in our highest geographic market within California].
In the United States, outside of California, the reasonably expected salary range is between $129,000 [minimum salary in our lowest US geographic market outside of California] to $240,250 [maximum salary in our highest US geographic market outside of California].
In Canada, the reasonably expected salary range is between $161,000 CAD[minimum salary in our lowest geographic market] to $238,250 CAD[maximum salary in our highest geographic market].
We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.
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