User Trial Project Engineer

Position Summary

• Manage overall user trial testing for Samsung's unreleased products, handling multiple projects simultaneously.
• Ensure smooth operation of User Trials and troubleshoot issues
• Evaluate user-reported issues from a user perspective to decide whether to register them internally.
• Design, implement, coordinate, and oversee the user trial process, identifying potential risks and maintaining a risk management program.
• Maintain accurate records and documentation throughout the process
• Support the development and improvement of User Trial processes
• Stay updated on industry trends and competitor activities

Role and Responsibilities

• Identify potential problems/risks and maintain a risk management program before conducting user trials.
• Recruit and manage a user pool for ongoing and upcoming projects, providing on-site training as needed.
• Ensure proper device setup for user trials and monitor issues registered during the trial period, ensuring fixes are provided before market launch.
• Analyze user data to identify issue trends and user patterns in pre-launch devices.
• Create periodic project status reports and final reports upon project completion.
• Monitor and control projects based on business objectives and key performance indicators.
• Conduct pre/post surveys for user trials and in-depth analyses on user behaviors related to specific product features.
• Coordinate with cross-functional teams to align carrier and manufacturing schedules with user trial schedules.
• Determine courses of action for task completion with minimal guidance.
• Gather and analyze data, prepare presentations, and plan/prioritize multiple work assignments.
• Communicate professionally with internal/external users to maintain positive relationships and strengthen the user pool.
• Solve complex problems creatively, drawing from learned concepts.
• Contribute to the development of concepts and techniques, completing complex tasks efficiently and effectively.
• Work on complex assignments requiring judgment and initiative, determining methods and procedures for new assignments.

Mentor or coach team members as needed.

Skills and Qualifications

• Bachelor's degree in Information systems, Industrial Engineering, Consumer Behavior, Business Administration or related field.
• 0-2 years' experience in the telecommunications industry.
• Strong communication skills for demonstrations and end-user training.
• Proficient in Korean and English (both verbal and written); additional language skills are a plus.
• Ability to perform root cause analysis, decision analysis, and process mapping.
• Demonstrated English language competence in written and oral communication for internal and external audiences.
• Working knowledge of Android, iOS, and Windows platforms.
• Develop and maintain excellent working relationships with colleagues at all levels within the organization.
• Possess a high degree of technical aptitude in software testing principles.
• Understand relevant technologies in the current and evolving marketplace.
• Passionate about learning and staying informed about emerging technologies.
• Have an in-depth understanding of how technology impacts cultural and societal development.

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Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.