Sr. User Trial Project Engineer

Position Summary

• Lead and manage overall User Trial testing for Samsung's unreleased products
• Ensure successful execution of multiple projects simultaneously
• Strategic planning and execution, identify and mitigate potential risks
• Meet market impact and product specification standards
• Collaborate with Client-side Project Management, R&D, and QA teams
• Gather project considerations and information for comprehensive project plans
• Review defects registered by end-users and facilitate communication with R&D
• Communicate high-priority risk defects/events to middle and upper management
• Coordinate with inter-departmental teams to track carrier and manufacturing schedules
• Coordinate User Trial project schedules and testing considerations.

Role and Responsibilities

• Communicate with Client-side Project Management, R&D, and QA team to gather project considerations and information used to create project plans
• Monitor and control with consideration to metrics and KPI, while demonstrating the ability to execute documented or new mitigations for events increasing risk to the project
• Prioritize and manage multiple projects in fast pace environment, communicating quickly with key project stakeholders
• Evaluate project acceptance based on market impact and product specification (Technical)
• Review defects registered by end-users and facilitate the communication between end-user and R&D
• Communicate high priority risk defects/events to middle and upper management
• Collaborate with inter-departmental teams to track carrier and manufacturing schedules to coordinate User Trial project schedules and testing considerations
• Allocate resources to different projects based on workload importance, etc.
• Ensure all project conditions and tasks have been met to completion by team or contracted resources and confirm project delivery through closing
• Create, distribute, and report User Experience or Defect related surveys based on high priority, targeted impacting end-user features to upper management
• Manage team resources allocated based on daily project status and forecasted workload expectations
• Coordinate with security team for any security related matters to prevent such incident from happening during UT Project period
• Plan and execute OTA deployments in an internal testing environment through device/system configuration of multiple internal and carrier specific systems.
• Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
• Communicate with internal/external teams and end-users in professional manner to build and maintain excellent rapport.
• Determine course of action for the completion of objectives and tasks with limited instruction.
• [Quality Audit] Participate in examining key activities and output for each milestone.
• [Process improvement] Participate in evaluating and improving processes.
• [Quality index management] Collect data in order to discover a software quality index.
• [Failure case analysis] Collect data to analyze software failure types.
• Learns to use professional concepts.  Applies company policies and procedures to resolve routine issues
• Works on problems of limited scope. Follows standard practices and procedures
• Normally receives detailed instructions on all work

Skills and Qualifications

• Bachelor’s Degree required from a 4-year accredited university (Information systems, Industrial Engineering, Consumer Behavior, Business Administration or related fields.)
• 3-5 years experiences in software testing for the mobile technology industry, user experience and or project management related fields.
• Advanced understanding of software testing methodologies. (Blackbox / Whitebox / Agile / Waterfall)
• ISTQB knowledge of best practices. (Certifications are a plus)
• Korean (business proficiency) and English (business proficiency) speaking/reading/writing ability. (preferred)
• Strong communication and leadership skills to guide and instruct team members effectively in a remote team environment.
• Self-starter with an objective view able to lead a team towards business objectives.
• Excellent understanding quality assurance and control testing tools and techniques in a black-box testing environment.
• In-depth experience with working in a customer/end-user facing role and facilitating the communication of feedback, policy, and procedure to an internal client base.
• Understand all relevant technologies in current market and evolving market place. 
• Demonstrate English language competency in both written and oral communication modes for both internal and external communications.
• Demonstrate ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned concepts. 
• Exposed to situations where only broad and general guidelines for problem solving. 
• Passion for learning and upkeep of evolving technologies.  Having an in-depth understanding on how technology influences the development of culture and society.

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