Digital Appliance Product Support Engineer (New Jersey onsite)

Position Summary

Location:
55 Challenger Rd., Ridgefield Park, NJ (Monday through Thursday in office required – firm)

Reports to:
Product Support Engineer

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

The Product Support Engineer will be responsible for engineering analysis; product design evaluation and testing to ensure Samsung Electronics America (SEA) Home Appliance (HA) products operate according to the highest quality and service quality standards.

Specific responsibilities include:

• Conduct new product evaluation and testing for continuous improvement in product and service quality.

• Leverage real world experience and knowledge to provide strong recommendations and assist in the design of product improvements.

• Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues that drive high Re-service(REDO), identify root cause and corrective actions with internal teams, HQ and Factories.

• Production and pre-production product evaluations of new and complex products.

• Develop product diagnostic and repair content to aid technicians in accurately identify and resolving product issues.

Skills and Qualifications

Background & Competencies:

• Bachelor’s degree from an accredited college or university preferred but not required

• A minimum of 4+ years of relevant work experience required

• Strong technical background with home appliances; preferably in a service environment

• Military, government or hospitality experience or extensive hands on field experience working with appliances (HVAC, Electrician) a strong plus

• Experience with root cause analysis, troubleshooting, and training field technicians

• Experience performing detailed deep dive reviews on new appliances, providing accurate and timely feedback to HQ product development teams

• Experience with Microsoft tools (Excel, PowerPoint, Word)

Additional Skills:

• The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry

• The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.

• Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames

• The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things

• The ability to plan, organize and prioritize multiple assignments and projects. The ability to read, write, follow detailed technical instructions and interpret engineering specifications, materials or related documents

• Thinking in a disciplined, strategic, analytical, and logical manner

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.