Senior Product Manager, Salesforce Success Plans

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Description

The Customer Success Group’s (CSG) offer product management team is responsible for Salesforce’s Success Plan offer portfolio with which we enable our customers to realize value from their investments in Salesforce products. We work backward from the customer to address their needs across small business, commercial, and enterprise segments. The team is the voice of the customer and market to the rest of the CSG organization and we work across all functions (including Sales, Delivery, Marketing, Operations) within CSG as well as the Salesforce product organizations to continuously enhance the Success Plans offer portfolio.

Role Description

We are seeking a highly motivated and experienced Product Manager to join our Success Plan product management team. In this role, you will be responsible for ensuring all Success Plans features are available and adapted for Salesforce’s Commerce Cloud (CC) products. Salesforce Commerce Cloud is the global leader of cloud-based commerce solutions that enable the world's most recognized brands to easily design and deploy robust commerce sites and experiences. Customers use our highly scalable and integrated cloud platform to more quickly launch and manage multiple commerce stores, initiate marketing campaigns and drive commerce traffic on a global scale. For holidays last year, more than 500M consumers shopped on our Platform. 

You will build and manage a prioritized roadmap of Success Plans enhancements for CC that will close Success Plans coverage gaps for existing CC products in market, bring the latest and greatest Success Plans innovations to CC customers and add support for new CC products being launched. 

You will collaborate with cross-functional teams, including Product Management, Engineering, Sales, and subject matter experts within Customer Success, to understand these products, their GTM, and customer use cases, translating these to requirements for enhancing existing capabilities of Success Plans. You will also play a vital role in representing the voice of the customer, incorporating their feedback, and requirements into the roadmap.

Your Impact

• Define and manage the Success Plans offer roadmap for Commerce Cloud products, ensuring alignment with company goals and customer needs.

• Own requirements gathering process, working closely with customers, Sales, Product Management and Customer Success teams to understand needs and pain points.

• Represent the voice of the customer throughout the product development lifecycle, consistently incorporating their feedback and requirements into the offer development process.

• Define KPIs, measure, and report on the success of your features and launches, incorporating signals back into offer lifecycle process.

• Coordinate product release communications for various components and work closely with Product Marketing Managers to promote products both internally and externally.

• Represent Salesforce as a domain and product expert at customer interactions, industry and corporate events.

• Build and maintain strong relationships with key stakeholders, including customers, internal teams, and executive management, to ensure alignment and drive successful outcomes.

• Stay up-to-date with industry trends, emerging technologies, and offerings in the market to drive innovation and maintain a competitive edge.

Minimum Requirements

• Technical Expertise: Strong technical or Product Management background in B2B or B2C Commerce platforms. Familiarity and experience with Salesforce Commerce Cloud and Salesforce Platform will be a plus

• Product Management Experience: Proven track record of driving product strategy, roadmap development, and successful product launches.

• Customer Focus: Deep understanding of customer needs and a customer-centric approach to product management.

• Analytical Skills: Strong analytical and problem-solving skills to analyze complex data, identify trends, and make data-driven decisions.

• Collaboration and Communication: Excellent interpersonal and communication skills with the ability to collaborate effectively with cross-functional teams and stakeholders.

• Leadership: Proactive and self-motivated individual with the ability to lead and influence teams without direct authority.

• Results-oriented: Strong focus on delivering measurable results and achieving business objectives.

• Education: A bachelor's degree in Computer Science, Engineering, or a related field is preferred. A Master's degree in business will be a plus.

• Equality is a core value at Salesforce. We strive to build a workplace that reflects society and where everyone feels seen, valued, heard and empowered to create the best work of their careers. Learn more about our commitment to Equality at https://www.salesforce.com/company/equality/.

Volunteer Opportunities

Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

We have a public-facing website that explains our various benefits for:

• Health benefits

• Financial benefits and perks

• Time off and leave policies

• Parental benefits

• Perks and discounts

Visit https://www.salesforcebenefits.com/ for the full breakdown.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $150,300 to $206,700.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.