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About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
DEPARTMENT DESCRIPTION
Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.
OVERVIEW OF THE ROLE
As a Project Manager, your work will cut across areas of judicious planning, operational excellence, governance and capability improvement. You will help in implementing Global business vision and strategy.
This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.
YOUR IMPACT
Drive programs of strategic importance from the Program Management Office (PMO)
Ability to plan, estimate, budget, ; handle, and control costs so that the project can be completed within the approved budget. Handle project revenue by meticulously tracking as sold margin and as delivered margin for the project.
Conceptualise, analyze and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs
Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master. Possesses certification in either Agile Scrum Master (ASM) or Certified Scrum Master (CSM) from an accredited Agile/Scrum organization.
Ability to build project timelines to plan and lead all aspects of and report progress within the project environment.
Ability to identify all people or organizations impacted by the project, analyze customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution.
Oversee DevOps implementation, deployment, and integration of solutions, and responsibility for the successful delivery of projects.
REQUIRED SKILLS
3+years of managing Salesforce Projects, 6+ years of relevant Program/ Project Management experience, and 12+ years of overall IT experience
Ability to collaborate with a customer's executives and demonstrate strategic understanding of business needs
Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
Experience with PM tools like JIRA / MS Project
Any project management-related certification ( PMI -ACP / PMP / Prince 2 / PSM II, etc) is an asset
Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
Must be ready to travel on a need basis
Nice to have Salesforce Certification
Must have in-depth Salesforce Knowledge
Advanced English skills (oral and written)
Willing to work in a multi-stakeholder 24/7 work environment
Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification Required.
NOTE: By applying to the Project Manager posting, recruiters and hiring managers across the organization will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
BENEFITS & PERKS
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
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