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Principal Technical Support Engineer

Remote Tokyo, Japan
Java HTML CSS JavaScript API SQL
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Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

責任範囲

  • 大規模なお客様へ高いレベルでの技術サポートの提供
  • お客様の期待値や社内関係者からのエスカレーションのコントロール
  • お客様のお問い合わせ内容や、監視と検知結果の傾向、お客様業務の理解した処理最適化の支援
  • 自身の成長のみではなく、チームの成長への寄与
  • チームのオペレーション効率化

勤務形態


  • 平日 8:00-21:00 枠内でのシフト勤務（9時間拘束1時間休憩、シフト外の営業日はフレックス勤務）
  • 休日シフト勤務あり（夜間はオンコール勤務となります）※休日シフト時は代休取得頂きます。

必須スキル/経験

  • 高いお客様満足度を目指す意欲
  • お客様に対する適切かつ柔軟なコミュニケーション能力
  • 技術調査、トラブルシューティング、問題解決を組織的に行う強力な指向性・能力
  • 部門・職位を超えて協力する姿勢・能力
  • 英語の読み書き・聞き取り（会話が出来れば尚可）
  • 高いモチベーションを保ち、自発的・自立的に業務を遂行する能力
  • 以下の内のいずれか、もしくは複数に関する深い知識
    • Web テクノロジー（HTML、CSS、JavaScript、フロントエンド Framework、API 等）
    • サーバーサイドテクノロジー（SQL、Java等のオブジェクト指向言語、アプリケーションサーバー、データーベース等）
  • 以下の内のいずれか、もしくは複数の実務経験
    • データベースやリレーショナルデータ構造の管理・課題解決
    • 大量データ処理やマルチテナント構成環境の管理・課題解決
    • API を用いたプログラミングやソフトウェア開発
    • ソフトウェア開発に関するライフサイクル
    • Salesforce の運用・開発

望ましいスキル/経験

  • 高い英語能力（会話含む）
  • 2 年以上の Salesforce に関するテクニカルサポートもしくは開発者経験
  • Salesforce CRM や Lightning Platform、関連する技術的な経験
  • Salesforce アプリケーションおよびソリューションを理解するための技術的な知識と経験
  • Visualforce や Apex の開発経験
  • Lightning Web コンポーネントの開発経験
  • 以下の有資格者
    • Salesforce 認定アドミニストレーター
    • Salesforce 認定上級アドミニストレーター
    • Salesforce 認定 Platform アプリケーションビルダー
    • Salesforce 認定 Platform デベロッパー (旧 DEV401)
    • Salesforce 認定上級 Platform デベロッパー (旧 DEV501)

入社メンバーの経歴例

  • テクニカルサポートエンジニア
  • テクニカルサポートエンジニア出身の管理職
  • ITベンダーコンサルタント
  • SIer システムエンジニア
  • プリセールスエンジニア
  • 社内IT部門のエンジニア
  • データベース運用管理者
  • ERP 運用管理者
  • テクニカルアカウントマネージャー

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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Frequently Asked Questions

  • We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
  • Salaries for the engineering jobs on our site range from $100K-$200K. On average, senior engineer positions on our EchoJobs are about $160K.
  • The EchoJobs positions have been sourced and vetted from the top companies to work for in the US as a software engineer, including LinkedIn and other reputable job sites. We also have syndicated jobs from companies that have just raised funding, as well as those that have great unique products and culture. From all of these sources, our founder, Morgan, has also resourced the company's authenticity in terms of their website, public appearance, and more.
  • Yes, our users asked us for just this, so now our search filters allow you to search for your top jobs via location, as well as by onsite, remote, or both. Approximately 30% of our jobs are remote, so you’ve got the best options for you!
  • We have not yet implemented this option, but are considering doing so in the future. For the moment, you would need to cancel your subscription, and resubscribe when you wanted to come back.
  • We add new jobs to EchoJobs every day! We scan our sources for the newest jobs, verify them, and post them to EchoJobs within minutes. We add about 2,000-3,000 new jobs for you each day!
  • From starting your job search to getting hired, the entire job search process can take us software engineers anywhere between 3-6 months. However, at EchoJobs, we’re striving to shorten this duration by finding the best, newest jobs for you, so you can do less job searching, and more applying.
  • We’d recommend checking EchoJobs daily, as we add new jobs to the site each day. Additionally, if you got a chance to read our previous email on “what makes EchoJobs different from any other job search tools,” we also recommended that you set a job alert based on your job filters, so if you get emails on those new jobs, you could be checking more than once per day.
  • If you decide to continue with us after the 1-month trial, we definitely recommend this, as we all know it usually takes 3-6 months to find a quality job as a software engineer these days. So to best support you, we just adjusted our membership options at EchoJobs to monthly, 3 months, or 12 months (this option is more for passive job seekers looking a little bit for the future if they want to come back to work or make a job switch potentially. This lets you see what’s out there in case an even better fit job becomes available.)
  • EchoJobs is truly the only job site of its kind. We want to be THE spot for you to find the best job for you, and haven’t encountered any other company doing this. Other job sites are in niches besides software engineering or focus on a small portion of engineering jobs (like a specific coding language). In the words of Morgan, our founder, “I think what makes EchoJobs different is the amount of jobs, frequency that we add new jobs (we add 2,000-3,000 new jobs daily!), and the powerful search engines to find exactly the job you want more easily and efficiently. We can provide you with the most jobs that are vetted by us, we’ll continually find more new jobs for you, and we make it easier for you to apply and get hired.

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