Principal CCE Engineer

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the job
Salesforce is partnering with Alibaba Cloud to offer its core products in China. This is to help support existing multinational customers that want to retain and expand their presence in the GCR and need Salesforce to run in region to meet China regulatory guidance.

The Salesforce on Alibaba Cloud CCE Production Support team is a brand-new organization within Security Engineering, with an exciting mission by solving the toughest technical customer issues fast and champions trust strategy throughout the company!

At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 100,000+ companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly. As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

What you'll be doing:

• Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
• Figuring out ways to "find the bug" using top-notch solving techniques and all the tools and systems available within the R&D organization, and digging deep into code
• Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
• Providing timely information to customer facing teams to improve overall customer satisfaction
• Mentoring Technical Support on technical issues and standard processes
• Building relationships with other teams across Technical Support, R&D, and SRE as a technical expert
• Championing Supportability and Debuggability initiatives throughout R&D 

 
Minimum qualifications:

• Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
• Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
• Candidates having 4+ years of relevant technical experience
• Extensive experience in Java, PHP or similar languages in development / debugging roles
• Desirable skills: Work across teams in delivering projects/running programs
• Fluency in an object oriented language, building web applications using; Java and PHP preferred
• Experience with a known IDE: Eclipse or IntelliJ
• Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
• Familiarity with core web technologies: HTTP, JSON, REST, XML
• Experience using Unix: Bash

Preferred qualifications:

• Previous Salesforce development/CRM experience: Apex, Visualforce, Lightning
• Other object orientated languages: Ruby, Python
• Experience with Amazon Web Services (AWS)
• Familiarity with containerized applications, microservices such as Kubernetes
• Front end development experience: Javascript, HTML5
• Experience with Oracle SQL, MySQL
• Log parsing in Splunk
• Experience with monitoring solution and analytic tools such as Grafana

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $223,000 to $323,400.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.