Data Analytics Lead, Email Platform

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Job Category

Data

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the team:

The Email Platform Strategy & Operations team at Salesforce is at the forefront of innovating email marketing. As part of the marketing technology organization, our team is dedicated to channel strategy, operations, risk management, and governance. We collaborate closely with product, engineering, and email experience teams, harnessing data insights to drive efficient and impactful email marketing initiatives.

About the role:

We seek a Data Analytics Lead with a strong passion for turning data into actionable insights to elevate our email marketing channel. This role involves close partnerships with our Marketing Decision Science and Strategy teams to foster data-driven decision-making. The ideal candidate will be instrumental in identifying trends, uncovering optimization opportunities, and enhancing channel health.

What you’ll do:

• Data Exploration and Analysis: Manipulate and analyze large complex datasets using advanced techniques and programming languages to extract key patterns, trends, and insights that drive improved business performance.

• KPIs and Benchmarks: Define, track, and analyze performance metrics specific to the email channel, aligning with broader marketing objectives.

• Reporting and Visualization: Develop and maintain sophisticated reports, dashboards, and visualizations with tools such as SQL, Python, Excel, Tableau, and Google Analytics to effectively communicate insights to both technical and non-technical stakeholders.

• Segmentation and Targeting Strategy: Work with stakeholders to devise advanced email targeting and segmentation strategies, leveraging customer data to personalize marketing efforts.

• Experimentation Analysis: Recommend and analyze the performance of A/B and multivariate tests to refine platform performance, establishing robust testing frameworks for continuous improvement.

• Data Quality Assurance: Implement stringent data quality processes to ensure data integrity, documenting all procedures for transparency and compliance.

• Competitive Analysis: Conduct thorough industry analysis to benchmark our performance and identify strategic opportunities.

• Data Privacy and Compliance: Uphold a deep understanding of Salesforce data environments and assets, ensuring all activities comply with data privacy laws such as GDPR and CCPA, prioritizing data security.

Preferred requirements:

• 5+ years of experience in marketing analytics, working with complex datasets to support organizational decision-making.

• Advanced proficiency in SQL, Python, Excel, digital analytics, web analytics, and data visualization tools (e.g., Tableau, Google Analytics, Big Query).

• A solid understanding of B2B marketing dynamics, particularly in email campaign strategies and customer segmentation.

• Hands-on experience with A/B testing methodologies and a strong foundation in statistical analysis.

• Excellent analytical and problem-solving skills, with a proven ability to translate data into actionable insights.

• Strong verbal and written communication skills, with the capacity to articulate complex findings to a variety of audiences.

• Experience working in cross-functional, highly matrixed environments, and managing multiple stakeholders effectively.

• Self-motivated with the ability to maintain a high level of efficiency while working independently in a globally distributed team.

• Adept at navigating ambiguous problems, with the ability to see opportunities where others see challenges.

• Strong attention to detail and high standard for quality of work

• Familiarity with email marketing platforms (e.g., Salesforce Marketing Cloud, Eloqua) and understanding of email marketing best practices

• Prior consulting or client services experience

• B2B experience

• Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Colorado-based roles, the base salary hiring range for this position is $116,600 to $160,400.

For Washington-based roles, the base salary hiring range for this position is $128,300 to $176,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.