Customer Centric Engineering - Software Engineering PMTS

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Software Engineer - Customer Centric Engineering
Join a high impact global engineering team that delivers the best customer experience by solving the toughest technical customer escalations fast and champions trust strategy throughout the company.

At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 150,000+ companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly. As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

What you’ll be doing:
Using your OOP, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
Providing timely information to customer facing teams to improve overall customer satisfaction
Mentoring Technical Support on technical issues and best practices
Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert. Work closely with cross-functional teams across geographies.
Championing Support and Debug initiatives throughout R&D
Develop high-quality, production ready Tools that can be used by internal users

What we’re looking for:
Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
Unparalleled troubleshooting and problem-solving skills
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
Candidates having 4+ years of relevant technical experience
Extensive experience in Java, PHP or similar languages in development / debugging roles

Desirable skills: Work across teams in delivering projects/running programs

Required Technical Skills:
Fluency in an object oriented language, building web applications using; Java and PHP preferred
Experience with a known IDE: Eclipse or IntelliJ
Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
Familiarity with core web technologies: HTTP, JSON, REST, XML
Experience using Unix: Bash

Desired (optional) Technical Skills:
Previous Salesforce development/CRM experience: Apex, Visualforce, Lightning
Other object orientated languages: Ruby, Python
Experience with Amazon Web Services (AWS)
Familiarity with containerized applications, microservices such as Kubernetes
Front end development experience: Javascript, HTML5
Experience with Oracle SQL, MySQL
Log parsing in Splunk
Experience with monitoring solution and analytic tools such as Grafana

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