Role Description

Rutter is building the common language for business. Rutter is used by companies all over the world to read and write data across commerce, accounting, and payments platforms. Rutter’s Universal API makes it easy for companies to automate accounting processes, deliver data-driven lending decisions, launch in new markets, and more.

We’re backed by a16z and investors from leading fintech innovators like Plaid, Alloy, Ramp, and Modern Treasury.

We have a very ambitious charter and complex customer demands, but we are still building the foundation of the team that can help us win. That’s where you come in. We are looking for our first dedicated technical support engineer, who’d be the primary owner of providing technical support for all our customers.

You’d be working very closely with our customers, product, and engineering teams to solve technical problems faced by our customers. We want someone who is a stickler for attention to details and someone who is not satisfied until a problem is well solved. There are lots of interesting and problems to solve here. Almost too many. As such, you’d be provided space to spread your wings and go for reach goals that interest you beyond your primary responsibilities.

Role Responsibilities

• Own first level of technical support for all our customers.

• You’ll triage all incoming support issues in a timely manner during business hours.

• You'll work on tooling and customer-facing functionality to help customers be more successful using our product.

• Collaborate with product, engineering and the broader organization to improve Rutter’s product offering.

What You Need to be Successful

• 2+ years of experience supporting a technical product.

• Love working with customers and helping them be successful.

• Comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter’s REST API.

• Ability to troubleshoot issues by looking into service logs (DataDog or similar) and querying database records (PostgreSQL or similar).

• Can understand code in a high-level language like python, typescript, or ruby. Ability to write non-workable code (i.e., non-production quality) a big plus.

• Ability to see patterns across multiple distinct issues.

• Working with product team to prioritize and resolve issues impacting multiple customers.

What you'll get:

• A fast-paced, collaborative environment

• Unlimited paid time off, quarterly company-wide recharge days, and a wellness stipend

• 100% medical, dental, and vision coverage

• 16 weeks of paid parental leave

• 401K match

• Ownership & stake in the company

Where we are, and where you’ll be:

We have a local office in Lower Manhattan. We are intentional in building a strong in-office culture and encourage our employees to come into the office 3-5 days a week.

Compensation

• If performed in New York, the total cash compensation range for this role is $140,000 - $160,000.

• Our actual compensation packages are based on a wide array of factors unique to you, including your skill set, years of experience, and geographic location.