Sr. Applications Engineer, ServiceNow

About the Team:

This role is eligible for remote work in limited geographies within the U.S. Check with your recruiter for more information.

The ServiceNow Senior Applications Engineer is responsible for the design, development, configuration, testing, implementation, and ongoing maintenance of Robinhood's ServiceNow platform. The candidate will provide analysis of problems, and build solutions to address technical issues. Deployment of new releases and enhancements while supporting the platform's operational integrity and perform system and integration testing, provide platform configuration and customization assistance.

This is a phenomenal opportunity for Application Engineers who are deeply passionate about operational excellence, reliability engineering, and building highly impactful platforms!

What you'll do day to day:

• Work with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality
• Developing and delivering customized portal web pages in ServiceNow
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
• ServiceNow platform configurations & Customization, workflow administration, report setup and data imports, custom scripting and third party software integrations
• Responsible for application support and operational activities
• Create and coordinate code migrations, replications, patching, and upgrades across multiple ServiceNow instances.
• Author and maintains process and knowledge documentation for team and users.

About you:

• 5+ years of experience supporting Servicenow ITSM and HR modules
• Has led the implementation of new ServiceNow modules
• Deep knowledge of ServiceNow configuration standards
• Understanding of ServiceNow security standards and offerings, including REST API security, logging, Instance Security Center, and Health\Instance Scans.
• Experience with customer support and problem solving with end-users
• Client & server-side scripting experience in ServiceNow (GlideForm, GlideUser, GlideRecord, GlideSystem, etc.)
• Strong customer service focus and ability to work independently

Bonus points:

• Familiarity with Agile (Scrum) and Waterfall project management methodologies
• Sophisticated Scripting/ Reporting and other classes' area highly recommended
• Ability to communicate to all levels of end users, IS and Management staff
• ITSM v3 knowledge and experience

The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan.

US Zone 1: $162000 - $190000
US Zone 2: $142000 - $167000
US Zone 3: $111000 - $130000