Business Data Analyst

 Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not every day that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to its core software solutions. 

This is where you and your skills come in. We’re currently looking for: Business Data Analyst

RingCentral is looking for a Business Data Analyst in our Digital Operations department. The ideal candidate will be someone who loves to problem solve in a collaborative setting, take on big challenges, work with nontechnical business partners, and tell stories using data. This position will be focused on sales metrics.

Job Responsibilities:

• Responsible for applying data analysis tools and techniques to provide insights and actionable

• recommendations for the business.

• Create and maintain KPI data sets.

• Design, develop, produce, and test reports & dashboards through Tableau, Salesforce.com, and/or other Enterprise-level reporting tools.

• Present findings and recommendations to various levels of the business, including Executive Leadership.

• Interprets and applies data in highly complex analyses and explains findings to business audiences to improve products and processes.

• Documents projects including business objectives, data gathering and processing, leading approaches, final algorithm, detailed set of results and analytical metrics.

• Design, build, and automate key findings into visualizations that tell a story. Establish processes and standards that encourage trust with data and provide consistent metrics across the organization.

Basic Qualifications:

• Bachelor's degree and 5-10 years experience in a professional environment.

• At least 2 years of experience working with, and presenting, SaaS and/or Telco sales data.

• Proficiency in one or many analytics languages like SQL/python/R/Spark etc.

• Experience with Python in a data analysis capacity is preferred but not required.

• 3+ years experience in using SQL (Impala and MYSQL will be used) is required.

• 3+ years experience in Tableau visualization is required.

• Advanced knowledge of Salesforce.com data structure and the Salesforce.com Query API.

• Experience in performing analyses, interpreting data, and presenting findings to business audiences.

• Experience presenting to all levels of an organization.

Desired Qualifications

• Graduate degree in a quantitative, computational, or technical discipline

What we offer:

We offer all the work/life benefits you could ever want, (and none of the micromanagement.)

• Work from home temporarily until further notice

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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