Openshift Senior Technical Support Engineer - GCG

The Red Hat OpenShift support team is looking for an experienced, enterprise-level engineer with a background in OpenShift technologies to join us as a Senior Technical Support Engineer in Great China.  In this role, you’ll work closely with customers, developers, and architects to solve complex and challenging technical issues in Red Hat OpenShift Container Platform,  Red Hat OpenShift Virtualization and Red Hat OpenShift Storage. You will help us continually prove our subscription value to our customers.

What you will do:

• Serve as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform,  Red Hat OpenShift Virtualization as well as working with our Red Hat Ceph Storage and OpenShift Data Foundations teams;

• Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues;

• Contribute to the development of solutions through collaboration with engineering and development teams;

• Contribute to the global Red Hat’s knowledge management system;

• Mentor junior engineers by sharing expertise and fostering a culture of knowledge sharing within the team;

• Prioritize and resolve non-routine technical issues for customers with minimal supervision;

• Constantly work on your troubleshooting skills and keep up with the latest technology trends;

• Be available to perform weekend and holiday shift duties on a rotational schedule

What you will bring:

• Solid troubleshooting skills and passion for problem-solving and investigation;

• Excellent system administration skills and experience working in technical support or in customer-facing roles;

• Strong Knowledge of Kubernetes, Red Hat OpenShift Container Platform, Red Hat OpenShift Virtualization; Openshift Container Storage, Openshift Data Foundations and Ansible are all strong pluses;

• Red Hat Certified System Administrator (RHCSA) ;

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus;

• Ability to work as part of a team in an open-minded and collaborative approach;

• Good communication skills and the ability to listen to customer issues;

• Ability to learn new things with a desire to further grow and enhance your technical and interpersonal skills;

• Excellent verbal and written skills in English

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About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

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