Product Engineer - Developer Dashboard

📍 Location: NY or SF preferred, Remote possible

The best documentation knows about each developer and is bespoke to them… and we’d love to have you help us build this! We’ve been doing great docs for years, and now we want to layer realtime API logs and API keys on top of the docs, so developers can debug and know exactly what’s wrong. We’re looking for a product-focused engineer who gets excited to build new products and wants to help drive this.

We believe everyone should see something different when they get to the docs. If it’s your first time, you want to see a getting started guide and find your API keys. If it’s your 50th time and everything’s broken, you want to be able to see what’s going wrong and debug how to fix it. We know so much about how people use APIs, and we want to bring that to transforming the documentation from static paragraphs to a powerful tool.

We’re looking for a developer who loves understanding customer problems as much as they love writing code. If you get excited by trying new things, seeing what works and iterating on it, you’ll be a perfect fit.

🦉 What ReadMe Does

ReadMe helps companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for Intercom, Airbnb, or Notion, you’ve used ReadMe! We love what we do because it’s so much more than just docs. We’re providing tools for teams to create and manage beautiful documentation with ease. Our Engineers are especially excited to see the impact their work can have, because they care deeply about developer experience.

You can read more about what it’s like to work at ReadMe on our careers page, or our Key Values page. We've written on our blog in the past about how we interview, and feel free to browse our other blog posts as well if it strikes your fancy!

✅ What You’ll Do at ReadMe

• Work with me (Greg, the CEO!), customers and the rest of the team to define the product direction.

• Work to make large amounts of data easily digestible and extract actionable insights.

• Build notification plugins for Slack, Intercom, Zendesk, email and more.

• Talk to customers and understand how they’re using the tools and what else we can build to help them delight their developers.

• Add a bit of whimsy wherever possible! 

💙 You’ll love this job if you are…

• A product engineer who’s excited about metrics and data visualization.

• Excited to improve the developer experience of APIs, and work to make APIs usable by as many people as possible.

• Focused on listening to your users, and enjoy working with them to build versatile features.

• Interested in taking complex data and making it simple and easy to understand.

• Passionate about making products people love.

🌱 How you’ll grow in one month

• Become familiar with our latest version of Developer Dashboard.

• Work on small bugs and features, and release new versions.

• Suggest improvements to our product.

• Talk to customers and learn what they love (and hate!)

• Learn that we really do have an owl drawing for everything.

🪴 Within a few months, you’ll…

• Get to know our customers and what they’re looking for in our Dev Dashboard product.

• Work on changes to API Dev Dashboard that make the user experience more seamless.

• Start diving deeper into the technical aspects of our API metrics systems.

• Begin contributing ideas for long-term product improvements based on customer feedback and your own observations.

🌳 Within your first year, you’ll…

• Be the expert in API metrics, and not just within ReadMe!

• Help discover new ways to make API Metrics an essential part of how developers write docs.

• Contribute to ReadMe’s product vision.

• Collaborate with cross-functional teams to shape ReadMe’s product vision, leveraging your deep understanding of customer needs and technical expertise.

• Mentor and guide other team members, sharing your knowledge and experience to help them grow.

• Play a key role in shaping the roadmap for our Developer Dashboard product, driving innovation and ensuring that it continues to meet the evolving needs of our customers.

🛣️ What’s the hiring process like?

• We can’t wait to read your resume and (hopefully personality-filled) cover letter! Let us know what excites you about developer products, and help us get to know you better.

• If we think we might be a good fit for you, we’ll set up a 30 minute phone chat with Kenny, our VP of Engineering. He’ll tell you more about the role, and get a chance to hear about your experiences.

• Next will be a second 30 minute phone interview with Greg, our Founder & CEO, where we’ll dive a bit more into your background.

• Then we’ll invite you to an "onsite" interview conducted over Zoom! These usually take 3.5 to 5 hours including an hour break in between. We are able to be flexible with the schedule and split it up over two days if that works best for you! We start with a 15-minute get-to-know-you with the team so you can meet the people you’ll be working with, and then have you talk with people one-on-one later on.

• We’ll let you know how things went within a week! If it still seems like a good fit all around, we’ll extend you an offer. If not, we will update you to let you know so you aren’t left hanging.

✨ Our benefits include…

• Unlimited PTO with a three-week minimum. 🏝️

• Fully covered medical, dental, and vision insurance for you, and 100% for your dependents. 🩺

• A One Medical membership. 🧑‍⚕️

• A gym or fitness stipend of up to $150 per month. 🏋️

• One-to-one donation matching of up to $1,000 per year. 💸

• Twelve weeks of paid parental leave after the birth or adoption of a child. 🐣

• Work from home. 🏠

• Three offsite retreats per year to get together with coworkers and plan for the quarter ahead. ✈️

• Take a look at our handbook for more information on our benefits! 📘

At ReadMe, we’re committed to cultivating a diverse and inclusive workplace. We welcome people of all backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We'd love to have you come join us here! ReadMe is open to hiring folks fully remote in the US, hybrid, or in-person at our San Francisco HQ or NY office.